FreeRange TV - Set up and Manage Parental Controls

Document created by shaw-fraser on Nov 6, 2015Last modified by shaw-alex on Feb 15, 2017
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The Shaw FreeRange TV app includes the ability to set parental controls which allow you to limit the types of content available for streaming and download through the app. If you have the FreeRange TV app installed on multiple devices, please be aware that parental controls must be set up individually on each device as they are not account based, and are separate from the parental controls you can set up through your Digital Box.


To set up parental controls in the FreeRange TV app, you will first need to create a PIN.

To set up a PIN for the first time, you will need to:


  1. Open the Shaw FreeRange TV app on your mobile device
  2. Navigate to Settings
  3. Select Parental Controls
  4. Move the parental controls toggle to the "On" position
  5. Enter a 4 digit PIN


This PIN will be required to access parental control options in the future, so please ensure that you remember it for future reference. Once a PIN has been set you can set your parental control preferences which include enabling safe browse, setting movie and TV ratings and locking networks and titles.



Safe Browse

Safe Browse prevents the display of adult titles and descriptions.  Safe Browse does not prevent the playback of content. To lock content with a Parental Controls PIN, be sure to set restrictions based on ratings and more.


Movie Ratings

Lock movies based on their ratings.

RR RatingAdmission restricted to persons 18 years of age and older. Content not suitable for minors. May contain: frequent use of sexual activity, brutal/Graphic Violence, intense horror and/or other disturbing content.
18A18a ratingSuitable for persons 18 years of age and older. Persons under 18 may attend but must be accompanied by an adult. May contain: explicit violence, frequent coarse language, sexual activity and/or horror.
14A14a ratingSuitable for viewing by persons 14 years of age and older. Persons under 14 must be accompanied by an adult. May contain violence, coarse language, and/or sexually suggestive themes.
PGpg ratingParental Guidance is advised. Theme or content may not be suitable for all children.
Gg ratingSuitable for viewers of all ages


TV Ratings

Lock television shows based on their rating.

18+tv rating 18+Programming intended for viewers ages 18 and older. May contain explicit violence, extreme language, and sexual activity. Programming with this rating cannot air before the watershed (9:00 p.m. to 6:00 a.m.).
14+tv rating 14+Programming intended for viewers ages 14 and older. May contain strong violence and strong language, and depictions of sexual activity as long as they are within the context of a story.
PGtv rating pgParental guidance. Moderate violence and moderate language is allowed, as is brief nudity and sexual references if important to the context of the story. There is no age range for the rating but it is considered around 10.
Gtv rating gSuitable for general audiences. Programming suitable for the entire family with mild violence, and mild profanity and/or censored language.
C8tv rating c8Suitable for children ages 8+. Low-level violence and fantasy horror are allowed. No foul language is allowed, but occasional "socially offensive and discriminatory" language is allowed if in the context of the story. No sexual content of any level allowed.
Ctv rating cProgramming suitable for children ages of 2–7 years. No profanity or sexual content of any level allowed. Contains little violence.

Networks & Channels

This setting allows you to lock all networks and channels, or lock specific networks based on your preference.



Manage parental control locks on specific shows and movies. Titles added to this section of the app have been added to the list via the "Lock" option that is present while viewing a television show or movie page. To lock individual tiles, navigate to the Info page for that tile and tap "Lock"


Reset Parental Controls Restrictions

Reset any ratings, channels, and more. The Parental Controls PIN will not be reset.


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