FreeRange TV - Download-to-go

Document created by shaw-fraser on Nov 6, 2015Last modified by shaw-bryce on Jun 16, 2016
Version 8Show Document
  • View in full screen mode

The Shaw FreeRange TV app includes the "Download-to-go" feature, which allows you to download select On Demand titles from the FreeRange TV app directly to your mobile device so that you can watch it at a later time without having to be connected to the Internet or use your devices mobile data.

 

On This Page

Download a Title to Your Mobile Device

Download-to-go Device Management

Frequently Asked Questions

 

Download a Title to Your Mobile Device

To download an On Demand title to your mobile device you can select the"download-to-go" icon. TV shows must be added by episode.

 

To make finding downloadable titles easier, you can filter On Demand TV Shows, Movies and Networks by "Available for Download" to see only titles that you can download to your device for offline viewing.

 

 

Back to top


Download-to-go Device Management

 

When you first request to download content, the device you are using will automatically be authorized for download-to-go (D2G) use. If you reach your device limit, the FreeRange TV app will present you with a message letting you know that you cannot register any more devices.

 

There are two ways in which you can de-authorize an old device from this service so that you can add a new one in its place:

 

 

Option One: From Within the FreeRange TV App

From within the FreeRange TV app, you can select an option to de-authorize the specific device you're using - you can not de-authorize other devices on the account. To access this option, select Settings and then Manage Download Devices.

 

 

Option Two: From My Account

Through My Account, you can simply remove the device from the authorized list for FreeRange TV. This will remove access to both the app and de-authorize the device for download-to-go. Once your device has become deauthorized you will no longer be able to access the app or any downloaded content.

 

 

 

Back to top


Frequently Asked Questions

What is Download-to-go?

Download-to-go allows users to select titles to download to their personal devices for playback without an Internet connection. Storage of this content relies on each individual devices internal memory.

 

How many devices can I use download-to-go on?

There is a 5 device limit.

 

How many devices can I download to each device?

You can download up to 10 titles onto your device. To download any more then that you will first need to delete existing downloaded titles.

 

When do titles expire?

Titles that have been downloaded to a device will expire and become unavailable for offline playback after 30 days.

 

What is the Download-to-go playback quality

You will have the choice of "medium" and "high" video playback quality when initiating a download - selecting "high" quality means a larger file size. On smaller displays, the difference in viewing experience between high and medium video quality is not significant, therefore we recommend medium video quality due to its smaller file size.

 

 

Back to top


 

Still Need A Little Help?

See what other customers are asking, or sign-in to ask

your own question, in the TV forum.

tv-forum.png

 


Attachments

    Outcomes