Learn more about Shaw FreeRange TV with our frequently asked questions. From device availability to streaming content and download-to-go availability, find answers to commonly asked questions about Shaw FreeRange TV.
This article provides insight into:
What is Shaw FreeRange TV?
Shaw FreeRange TV allows you to stream or download content over any WiFi connection, whether in-home or on-the-go. You also have the ability to stream and download content over a 3G or 4G cellular connection (carrier data charges may apply). FreeRange TV can be accessed using your in-home Internet connection, or on-the-go using Shaw Go WiFi.
What are some of the features of Shaw FreeRange TV? What content will I have access to through Shaw FreeRange TV?
How will mobile content rights affect the content I am able to view on Shaw FreeRange TV?
Shaw – like all broadcast distributors– negotiates with content creators to carry channels and shows for our customers to watch. As many of our customers now watch content online, or through apps (like our FreeRange TV app), these negotiations now include the right to air channels and shows on mobile devices.
Who will have access to Shaw’s FreeRange TV?
Shaw Cable and Shaw Direct customers are able to download the Shaw FreeRange TV app on supported iOS and Android devices, including iPhone, iPad, iPod Touch and Android Tablets and Smartphones. Shaw FreeRange TV can also be accessed via your desktop or laptop computer by visiting freerange.shaw.ca with no download required.
How do I get Shaw FreeRange TV?
The app is available for direct download at both the Apple iTunes and Android Google Play stores. You can find more information about Shaw FreeRange TV, including links to download, by visiting shaw.ca/FreeRangeTV. Shaw FreeRange TV is also available on your computer by visiting freerange.shaw.ca
What kind of features and functionality will Shaw FreeRange TV provide compared to the existing Shaw Go apps?
The content that you can access with Shaw FreeRange TV is dependent on the TV package you subscribe to where mobile rights exist. Download-to-go is only available on the Android and iOS app and is not available on desktop/laptop.
Do I need a special set-top box or receiver to use Shaw FreeRange TV?
What devices will support Shaw FreeRange TV?
Which devices are not compatible with Shaw FreeRange TV?
Apple devices pre-iOS 9.0 and Android devices pre OS 4.1 are not compatible with FreeRange TV.
Can I watch Shaw FreeRange TV on any Internet connection?
How many devices per account can access the Shaw FreeRange TV at the same time?
You are able to download Shaw FreeRange TV on up to 40 devices per Shaw Cable or Shaw Direct account. When a 41st device is introduced, the 1st authorized device is automatically replaced by the newly added device.
No. Netflix content will not be included in Shaw FreeRange TV, there are no plans to integrate Netflix at this time.
Can I watch Shaw FreeRange TV outside of Canada?
You can watch downloaded content from anywhere, even outside of Canada; however, the content must be downloaded within Canada and expires after 30 days.
The ability to stream live TV and on-demand content on Shaw FreeRange TV is not available to customers outside of Canada due to content rights restrictions.
Can two devices watch the same live channel at the same time?
Yes, a maximum of two devices per registered account can stream content at the same time. Note: When a third stream is initiated, the first stream will lose its connection. This works in a similar way to the device limits where you will bump the first added to make room for the new stream.
What kind of video quality will the app offer?
If supported by the device, video can be streamed at up to 720p HD.
Shaw FreeRange TV includes access to up to 80 live TV channels linked directly to your TV subscription where mobile rights exist.
Will Shaw FreeRange TV be able to play PVR recordings, schedule recordings or allow users to download recordings for offline viewing?
Can I stream Video On Demand or live TV on another monitor from the Shaw FreeRange TV?
All video output (HDMI, airplay, Chromecast, DLNA etc.) is blocked for iOS and Android.
Can I pause, rewind, or fast forward live TV or on-demand programs on Shaw FreeRange TV?
Pause and rewind is available for all on-demand networks, fast-forward is available for most. You cannot pause, rewind or fast-forward live TV streams in Shaw FreeRange TV
Are seasonal packages such as NFL Sunday Ticket or NHL Centre Ice available for streaming on Shaw FreeRange TV?
Is Shaw FreeRange TV available in French?
Will use of the FreeRange TV app or freerange.shaw.ca on my home Internet connection count against my allotted monthly data usage?
Like all other video streaming services, Shaw FreeRange TV will count against your monthly allotted Internet data usage; however, Shaw offers additional data in many of our Internet packages (for an additional fee) and we do not charge for data overages.
Will the speeds available at a Shaw Go WiFi hotspot support video playback for FreeRange TV?
Related: FreeRange TV - App
FreeRange TV - Download-to-go gives you access to select program content for offline viewing. Download-to-go is only available on the Android and iOS app and is not available on desktop/laptop.
What content is available to download from Shaw FreeRange TV?
How do I download content for offline playback?
How do I manage devices for the streaming and download features?
Removing a device will return any downloadable content stored on that device.
What happens when a download is interrupted? Can I watch a movie or show while it's downloading? Or one that was partially downloaded?
Will Shaw support customers experiencing technical difficulties?
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