OS X 10.10 Yosemite - Resolving Errors on Imported Accounts

Document created by [shaw]colin on Nov 16, 2015Last modified by [shaw]alex on Oct 5, 2016
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If you've updated to Yosemite and your previously working Shaw.ca account was automatically added to Apple Mail but is not functioning correctly, please follow these steps to update to the current required settings for OS X Yosemite.



1. With Apple Mail open, click Mail from the top left of the screen and then select Preferences

2. Click the Accounts tab from the top of the window that pops up

3. Select your Shaw.ca email address from the list presented on the left and then click the Advanced button from the upper right of the window.

4. Within the advanced settings screen, remove the checkmark from "Automatically Detect and Maintain Account Settings".


apple mail Automatically Detect and Maintain Account Settings


5. Close the window by clicking the red button in the top left and when prompted, save the new settings


You have now enabled the ability to update your previous settings to allow your email address to work with OS X Yosemite. Follow the remaining steps to ensure your account is using the correct settings to function with Yosemite.


6. From the top menu bar, click Mail and then select Preferences.

7. From within the Accounts tab, select your Shaw.ca email account from the left.

8. Confirm the following settings

          Description: Optional name for your account

          Email address: Your Shaw.ca email address

          Full Name: Your Full Name

          Incoming Mail Server: pop.shaw.ca

          User name: Your Shaw email address without the @shaw.ca 

          Password: Your Shaw email password

9. Your Outgoing Mail Server (SMTP) should be mail.shaw.ca (followed by ":your username"). If not, click on the drop down menu and then select Edit SMTP Server List.

 Edit SMTP Server List

10. In the window that appears, select the + (plus symbol) button to add a new outgoing server.

11. In the fields provided below, please enter:

          Description: Optional, leave blank

          Server Name: mail.shaw.ca

12. Click Advanced and confirm the following settings:

          - Use Custom Port 587

          - Use Secure Socket Layer (SSL): Yes (enter check mark)

          - Authentication: Password

          - User Name: Your Shaw email address without @shaw.ca

          - Password: Your Shaw email password

13. Click Save

14. Click on the Advanced button in the upper right  of the Account Settings window (highlighted below).


apple mail advanced settings


15. Confirm the following settings:

          - Port: 995 (with check mark for SSL)

          - Authentication: Password

14. Your account should now be setup and ready to use with OS X Yosemite. Close the Accounts window by clicking the red button in the top left. When prompted, save the new account settings.

15. Close Apple Mail and the re-launch the program to finalize the new settings.


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