OS X 10.10 Yosemite - Resolving Errors on Imported Accounts

Document created by shaw-colin on Nov 16, 2015Last modified by shaw-jody on Dec 19, 2018
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Some customers have reported issues with Shaw.ca accounts that were imported into Apple Mail in OS X Yosemite. If you've recently updated your Mac operating system to OS X Yosemite and your previously working Shaw.ca account was automatically added to Apple Mail but it is not working correctly, please follow these steps to update to the current required settings for OS X Yosemite.



While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit Apple Mac Mail Support.

Resolve issues with imported accounts on Apple Mail

Upon updating OSX 10.10 Yosemite, follow these steps to resolve issues on accounts imported into Apple Mail: 


  1. With Apple Mail open, click Mail from the top left of the screen and then select Preferences.
  2. Click the Accounts tab from the top of the window that pops up.
  3. Select your Shaw.ca email address from the list presented on the left and then click the Advanced button from the upper right of the window.
  4. Within the advanced settings screen, remove the check mark from "Automatically Detect and Maintain Account Settings".


    apple mail Automatically Detect and Maintain Account Settings


  5. Close the window by clicking the red button in the top left and when prompted, save the new settings.
    You have now enabled the ability to update your previous settings to allow your email address to work with OS X Yosemite. Follow the remaining steps to ensure your account is using the correct settings to function with Yosemite.
  6. From the top menu bar, click Mail and then select Preferences.
  7. From within the Accounts tab, select your Shaw.ca email account from the left.
  8. Confirm the following settings
    • Description: Optional name for your account 
    • Email address: Your Shaw.ca email address
    • Full name: Your full name
    • Incoming mail server: pop.shaw.ca
    • User name: Your Shaw email address without the @shaw.ca
    • Password: Your email password
  9. Your Outgoing Mail Server (SMTP) should be mail.shaw.ca (followed by ":your username"). If not, click on the drop down menu and then select Edit SMTP Server List.


    Edit SMTP Server List


  10. In the window that appears, select the + (plus symbol) button to add a new outgoing server.
  11. In the fields provided below, please enter: 
    • Description: Optional, leave blank
    • Server name: mail.shaw.ca
  12. Click Advanced and confirm the following settings:
    • Use Custom Port 587
    • Use Secure Socket Layer (SSL): Yes (enter check mark)
    • Authentication: Password
    • User name: Your Shaw email address without the @shaw.ca
    • Password: Your Shaw email password
  13. Click Save.
  14. Click on the Advanced button in the upper right of the Account Setting window (highlighted below).


    apple mail advanced settings


  15. Confirm the following settings: 
    • Port: 995 (with a check mark for SSL)
    • Authentication: Password
  16. Your account should now be set up and ready to use with OS X Yosemite. Close the Accounts window by clicking the red button in the top left. When prompted, save the new account settings.
  17. Close Apple Mail and then re-launch the program to finalize the new settings.

Related: Setup Email in Apple OS X Mail

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