Overview of Shaw's 2-year ValuePlans

Document created by shaw-vikki on Mar 14, 2016Last modified by shaw-colin on May 24, 2018
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Learn more about Shaw's 2-year ValuePlans which include our premium Internet packages, and our best-in-class video product, BlueSky TV. Please visit Introducing Shaw WideOpen Internet 150, BlueSky TV FAQs or Shaw.ca for more information.

 

This article will provide an overview of:

 

What is a 2-year ValuePlan

For information on signing up for a Shaw 2-year ValuePlan, as well as up-to-date pricing, visit: Shaw.ca/bundles.

 

Current ValuePlan options include:

 

Internet 2-year ValuePlan

 

What Shaw provides to youYour commitment
  • Free monthly rental of modem
  • Free installation
  • Price Guarantee for Internet 150, Internet 75 and Internet 15 for 24 months
Maintain a minimum of Internet 15 for two years 

 

Internet and BlueSky TV 2-year ValuePlan

 

What Shaw provides to youYour commitment
  • Free monthly rental of modem
  • Internet 150 customers receive free rental of BlueSky TV hardware (for up to two TVs free if you are an Internet 150 customer on a 2-year ValuePlan)
  • Internet 15 or 75 customers receive free rental of non-BlueSky TV hardware (for up to two TVs), or can rent BlueSky TV hardware ($15 PVR, $5 Portal)
  • Free Installation
  • Price Guarantee on all base services for 24 months when signed up for Internet 150, Internet 75 or Internet 15. Learn more about Shaw's Price Guarantee Terms.
Maintain a minimum of Internet 15 and Limited TV for two years 

 

Customers that choose to end their 2-year ValuePlan early will be required to:

  1. Return all Internet and TV hardware to Shaw if cancelling services
  2. Pay early cancellation fees calculated based on the number of months remaining in the 2-year ValuePlan multiplied by the early cancellation fee ($15 or $20 depending on the ValuePlan chosen)


At the expiry of your 2-year ValuePlan term, your service will continue on a month-to month basis, or you can re-sign for a new 2-year ValuePlan. You will also continue to receive your Internet and TV hardware as a free rental as well as applicable bundle discounts as long as you remain a Shaw customer.

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Do I have to sign a 2-year ValuePlan?

No, 2-year ValuePlans are available for customers who want to receive additional value on their services.

 

Month-to-month plans continue to be a great option for customers who are not yet ready to commit to a 2-year term.

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Benefits of a Shaw 2-year ValuePlan

There are a number of benefits of a Shaw 2-year ValuePlan. Some of these benefits include:

 

Internet Only

  • Free installation - Save on installation fees valued up to $100.
  • Price Guarantee - 2-year ValuePlans with Internet 150, 75 and 15 are eligible for Price Guarantees. Learn more about Shaw's Price Guarantee Terms.
  • Faster Internet - On a 2-year ValuePlan with Internet 150, you will have access to Internet more than 8x faster than the average Canadian download speed today.
  • Unlimited Data - Sign up for Internet 150 and receive unlimited data.
  • Improved Connectivity - With our Advanced WiFi modem, you'll get a stronger signal and faster speeds throughout your entire home.
  • Shaw Go WiFi - Connect to the Internet on the go at over 85,000 Shaw Go WiFi hotspots across Western Canada. Save an average of 6 GB of cellular data per month by using Shaw Go WiFi.

 

Internet + TV - Includes all the benefits of Internet Only, plus...

  • Access to our best video product: BlueSky TV - With game-changing technology and ground-breaking features, BlueSky TV is Shaw's best entertainment experience, powered by your voice. Integrated search allows you to find all your entertainment in one place, including Netflix!
  • Free Equipment - Hardware for up to two TVs included for free for as long as you are a Shaw customer.
    • Note: BlueSky TV hardware is included only for Internet 150 subscribers on a 2-year ValuePlan.
  • Access to FreeRange TV - Watch your favourite shows, sports, and news on the go with Shaw FreeRange TV so you'll never miss a moment. Download-to-go available on many titles to watch when you're offline.

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Is a 2-year ValuePlan right for me?

2-year ValuePlans are designed for customers who want to receive the most value with their Shaw services and hardware. A 2-year ValuePlan is great for both new and existing Shaw customers.

 

ValuePlan BenefitNew CustomerExisting Customer
Seeking price guarantee on Shaw base services for 24 monthsYesYes
Looking to have access to the latest Shaw hardwareYesYes
Looking to save on installation feesYesYes
Looking to cancel Shaw services within the next 24 monthsNoNo

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2-year ValuePlan FAQs

Here are some frequently asked questions about Shaw's 2-year ValuePlans,

 

Are 2-year ValuePlans only available with BlueSky TV?

No, 2-year ValuePlans are available for most video hardware and are strongly encouraged for all video customers. Customers with hardware already in the home who would like to sign a 2-year ValuePlan will benefit from rate guarantees, no installation required, and no loss of recordings.

 

Does the 2-year ValuePlan include a service price guarantee?
New 2-year ValuePlans which include Internet 150, 75 and 15 include a price guarantee, however, legacy 2-year ValuePlans do not. As long as you maintain Internet 15 on your 2-year ValuePlan, all other base services under your 2-year VauePlan will also be price guaranteed. Visit Shaw's Price Guarantee Terms for more details.

 

What happens at the end of a 2-year ValuePlan?

After the 24-month period, customers can renew the ValuePlan at the current in-market rate and enjoy the same benefits of a ValuePlan for another 2 years. Customers can also choose to not resign for two years and pay regular month-to-month rates.

 

Which hardware was included in a legacy 2-year ValuePlan?

Legacy 2-year ValuePlan included Gateway HDPVR Equipment (one TV), plus up to two Gateway Portals (supporting up to three TVs in total). Our new ValuePlans include:

  • New and existing customers receive a free rental of their BlueSky TV (up to two TVs) and Internet hardware, as long as you remain on a 2-year ValuePlan and meet the minimum service level requirements*.
  • Additional BlueSky TV portals can be added for $5 per month per portal.

 

*Internet 150 is required to receive included BlueSky TV hardware for up to two TVs.


Do I get to keep the hardware at the end of the 2-year ValuePlan?

Yes. If you have received hardware as a free rental you will continue to receive the free rental for as long as long as you remain a Shaw TV and Internet customer; if you choose to unsubscribe from one service you will be subject to the rental rate of the hardware at the time of service change. Otherwise, Shaw will continue to provide you with rental equipment at the then current monthly rental price plus applicable taxes.

 

If you choose to leave Shaw after your term has ended you are required to return all hardware to Shaw.


Can I change my level of service while on a 2-year ValuePlan?

Provided you maintain the minimum required service level of Internet 15 or higher on an Internet 2-year ValuePlan, or Internet 15 and Limited TV if you have chosen a 2-year ValuePlan with BlueSky TV, you can make changes to your services at any time without breaking your agreement,.However, downgrading internet services from Internet 150 to a lower service level may incur rental fees for BlueSky TV hardware.


Can I sign up for a 2-year ValuePlan if I have subscribed to a traditional (grandfathered) TV package?

2-year ValuePlans apply to our newest Video packaging, including Limited TV, Medium TV - Pick 8, Large TV + Movies, and Large TV - Pick 12 with Internet 150, 75, or 15.

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