Your Shaw Home Phone service is delivered to your home through a Shaw Digital Phone Terminal (DPT).
On this page you will find information that will help familiarise you with your Arris TM502.
If you have a Motorola SBV5120, Motorola SBV5220 or Arris TM602 instead, you can find information about those devices here:
On This Page
While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit Arris Support.
Connects the Phone Terminal to a telephone, or telephone jack.
|USB||Connects the Digital Phone Terminal to an external device. The USB port on the Phone Terminal is disabled.|
Connects the Phone Terminal to an Ethernet equipped computer or third party device (router, ethernet hub, etc.) This port is disabled.
|Reset||When held down for 15 seconds, this button will reset the Digital Phone Terminal.|
|Cable||Connects the modem to the cable outlet using a coaxial cable.|
|Power||Connects modem to the power supply.|
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