Your Shaw Home Phone service is delivered to your home through a Shaw Digital Phone Terminal (DPT).
On this page you will find information that will help familiarise you with your Arris TM502.
If you have a Motorola SBV5120, Motorola SBV5220 or Arris TM602 instead, you can find information about those devices here:
Hardware Information - Motorola SBV 5120 Phone Terminal
Hardware Information - Motorola SBV 5220 Phone Terminal
Hardware Information - Arris TM602 Phone Terminal
On This Page
Your Arris TM502 Phone Terminal - Front View
Your Arris TM502 Phone Terminal - Rear View
Arris TM502 Phone Terminal
Solid Green Light: the unit is receiving power.
|Solid Green Light: the downstream channel is connected.|
|Solid Green Light: the upstream channel is connected. |
Solid Green Light: Indicates that the Digital Phone Terminal is currently online.
Indicates a connection to a computer on either the ethernet or USB ports. This functionality is disabled.
Solid Green Light: Indicates that the phone is connected and is currently "On-hook."
Flashing light indicates the line is currently "Off hook" or in use.
Solid Orange Light: Indicates that A/C power is available. If flashing, this indicates that the Digital Phone Terminal is operating in battery power.
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|Rear View |
Connects the Phone Terminal to a telephone, or telephone jack.
|USB||Connects the Digital Phone Terminal to an external device. The USB port on the Phone Terminal is disabled.|
Connects the Phone Terminal to an Ethernet equipped computer or third party device (router, ethernet hub, etc.) This port is disabled.
|Reset||When held down for 15 seconds, this button will reset the Digital Phone Terminal.|
|Cable||Connects the modem to the cable outlet using a coaxial cable.|
|Power||Connects modem to the power supply.|
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Shaw DPT Wiring Guide
Getting to Know Your Digital Phone Terminal
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