Dig Shaw Facility Locate Service

Document created by shaw-alex on Apr 20, 2016Last modified by shaw-matt on Nov 1, 2016
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Underground cables allow Shaw to provide our amazing Internet, Video, and Phone services. To ensure that construction and development do not interfere with the operation of our network, Dig Shaw provides customers with the location of hidden cables.



What is Dig Shaw?

Shaw has its own DigShaw Facility Locate Service to better serve our customers nationally. Locates of all Shaw facilities must be arranged through Shaw locate teams either through the website or if it is an emergency request through 1-866-DigShaw (344-7429).


What is Dig Shaw?

We are dedicated to the elimination of damages to our facilities and to the promotion of safe working environments for everyone.

Reducing damages to buried facilities positively benefits:

• Worker’s safety

• Public safety

• Protection of the environment

• Preservation of the integrity of society’s essential services


Download the DigShaw Guide


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Residential Requests

Before digging, plan your job and be sure you have considered who you need to inform.


Work safely

Determine what facilities may be affected by your activity, underground and overhead. This could be Shaw cable facilities, gas, power or other facilities owned by utilities. Hitting or damaging these facilities could result not only in outages of these services but also injury to you, your family and your neighbours.



For your protection, if your digging job is going to be within 1 meter of where a locator marked the buried facility (they often use paint or flags, etc), you must first carefully dig and expose the utility's facility using hand tools (shovels) to determine exactly where the buried utility's facility is.



Contact all utilities or companies to have their buried facilities marked and located. Utilities installed in road allowances or utility right of ways are owned and maintained by those utilities and it is their responsibility to contact for locates.



In the Description and Comments section on the request, let us know if there is access to your yard when no one is home so we can still mark the locate in your absence. Use this field to tell us what type of work you are doing and where in your yard (location) the work is being done and how deep the dig is going to be.


Report damage

Report any damage either caused or found to all facility owners.


Once you are ready, visit DigShaw - Residential to submit a request.


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Commercial Requests

Before you start digging, plan your job and be sure you have considered who you need to inform.


Health & Safety codes

Be aware of and follow the Occupational Health & Safety codes in your area for work near buried and overhead facilities. For example, hand exposure of facilities in a non-destructive manner prior to ground disturbance work; verify clearance to overhead lines, etc.


Locators' safety

The safety and well-being of our locators at the site is of the utmost importance. Whoever requested the locates may need to make additional arrangements for traffic accommodations to close off a section of roadway for the job to be performed safely.


Once you are ready, visit DigShaw - Commercial to submit a request.


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Emergency Contact Information


Dig Shaw Phone Number

Call 1-866-DIGSHAW immediately, if any of the followings has occurred:

  • If excavation is underway and a line gets hit
  • If you see or smell a natural gas leak
  • If there is a water main break
  • After a locate has been marked and an unknown cable is found
  • Other utility company emergencies

For more emergency contact information, visit DigShaw - Resource Centre


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Contact One Call for additional non-Shaw services

Please remember to contact your local One Call service and any other services not covered by the One Call systems.

British Columbiawww.bconecall.bc.ca 1.800.474.6886
Albertahttp://www.alberta1call.com 1.800.242.3447
Saskatchewanwww.sask1stcall.com 1.866.828.4888


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Frequently Asked Questions


Can Dig Shaw bury the pedestal in my yard?

For questions regarding equipment on the residential property, please contact customer service.


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