Getting started with Shaw in-home WiFi and Shaw Go WiFi

Document created by shaw-james on Jun 30, 2016Last modified by shaw-jody on Nov 8, 2017
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In this article, you will learn about the differences between and how to use Shaw in-home WiFi and Shaw Go WiFi. You'll find information about how WiFi works and WiFi troubleshooting, as well as instructions on how to connect your mobile device, set up your email, find Shaw Go WiFi hotspots, and much more. Whether you're at home or on the go, Shaw has your WiFi needs covered, and this page will tell you all you need to know.

 

 

Did You Know

 

If you have not set up your third party WiFi router and are looking for instructions on how to do so, please follow the link below.  If you experience any difficulty with which cables and connections to use, you can find a glossary of cables and connections here: Glossary of Cables and Connections.

 

Learn More: How to set up a third party WiFi router 

                                                               
What is WiFi?

WiFi, or wireless Internet, is a method of connecting to the Internet using radio signals rather than cables, so it's essential if you're using a mobile device such as a smartphone, tablet, or notebook/laptop computer. WiFi isn't just for mobile devices, though. Many devices today use WiFi to connect to the Internet, from game consoles and smart TVs to smart thermostats and even major appliances like washing machines. This means that as long as it can get a signal, any WiFi-enabled device can connect to your Shaw Internet service completely free of networking cables. 

 

What's the difference between Shaw in-home WiFi and Shaw Go WiFi?

  • In-home WiFi is provided by your Shaw modem and allows you to have a wireless Internet connection in your home.
  • Shaw Go WiFi provides over 75,000 wireless hotspots in public places throughout Canada, meaning that you can connect while on the go in many different places. Best of all, Shaw Go WiFi is already included with your Shaw Internet service at no additional charge.

 

Learn more about WiFi, how to set up WiFi, and how to troubleshoot WiFi below.

Related: How to set up WiFi on your computer 

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Learn about WiFi

What's the difference between Shaw in-home WiFi and Shaw Go WiFi? What do you need to use WiFi for? How fast is WiFi? Find the answers to these questions here.

 

WiFi question icon

What is WiFi?

What is WiFi? How does it work? What do you need to connect to the Internet via WiFi with your device (e.g., smartphone, tablet, computer, etc.)? Find your answers here.

Learn more about WiFi

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Shaw in-home vs. Shaw Go WiFi

How is Shaw in-home WiFi different from Shaw Go WiFi? Find out here.

Learn more about the differences between in-home and Go WiFi 

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Shaw Go WiFi Finder App

Learn how to register your mobile devices for Shaw Go WiFi and connect to Shaw Open hotspots.

Learn more about the Shaw Go WiFi Finder app 

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Shaw WiFi hardware

Get all of the information you need about your modem's specifications.

Learn more about Shaw WiFi hardware 

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Third party hardware

If you prefer to use your own wireless router or access point for WiFi at home, here's what you need to know.

Learn more about third-party hardware 

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Bandwidth explained

Understand your Internet service, from speed and usage to monthly data limits.

Learn more about bandwidth 

Related: Internet Learn 

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How to set up Shaw in-home WiFi

Your Internet connection is set up, and your phone, tablet, computer, or other device is ready to go. What do you do now to get your WiFi working? From connecting your device to changing the name of your wireless network, the answers you need are below.

 

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Set up for in-home WiFi

From computers to phones to e-readers, you'll find the instructions you need to connect your devices here.

Learn more about setting up in-home WiFi 

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Securing your WiFi network

Don't let just anyone into your WiFi network. Make sure that your network is safe from unwanted intruders by following these steps.

Learn more about securing your network 

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Email and WiFi

Now that your device is connected to WiFi you'll want to be able to access your email. Here are the instructions you need.

Learn more about setting up email 

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Parental controls

From blocking specific sites to restricting access times, parental controls are important to the safety of our children. Find out how to set them up here.

Learn more about parental controls 

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Changing your WiFi network's name

Abraham Linksys? Tyrion LANnister? Learn how to change the name (SSID) of your WiFi network to whatever you like.

Learn more about changing your network name 

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Changing your WiFi network's password

Do you need to change your WiFi password for security reasons? You can find set up instructions here.

Learn more about changing your network password 

Related: Internet Setup 

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How to set up Shaw Go WiFi

Shaw Go WiFi lets you take your Internet service with you to over 75,000 hotspots across Canada. Join the thousands of customers saving an average of 6 GB of cellular data per month just by using Shaw Go WiFi. Here's what you need to know to get started.

 

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Step 1: Register for Shaw Go WiFi

Shaw Go WiFi allows you to connect your mobile devices on the go through My Shaw or out and about.

Learn more about registering for Shaw Go WiFi 

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Step 2: Set up a device on Shaw Go WiFi

Learn how to set up your wireless devices on the go! Find configuration options for your preferred devices.

Learn more about setting up a device on Shaw Go WiFi 

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Step 3: Shaw Go WiFi Guest Access

Shaw Go WiFi Guest Access allows non-Shaw customers to try out the Shaw Go WiFi network without registering. Find out more here.

Learn more about Shaw Go WiFi Guest Access 

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Step 4: Manage Shaw Go WiFi in My Shaw

Learn how to register your mobile devices and connect automatically to thousands of Shaw Go WiFi hotspots.

Learn more about Shaw Go WiFi on My Shaw

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Step 5: Email and WiFi

Now that your device is connected to WiFi you'll want to be able to access your email. Here are the instructions you need.

Learn more about setting up email 

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Step 6: Get started

Sign up for Shaw Go WiFi, stay connected, and start saving on cellular data!

Learn more about getting started 

Related: Internet Setup 

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How to fix Shaw WiFi

If you are experiencing problems with your WiFi connection, there are some easy steps that you can try that should fix it.

 

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Fixing your WiFi?

Is your WiFi connection not stable? Here are some steps that should fix it.

Learn more about fixing your WiFi connection 

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Can't find your network?

If your WiFi network name isn't showing up in your list of available networks, try this fix to find it.

Learn more about how to find your network name 

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WiFi interference

Since WiFi uses radio signals, interference is a possible complication. Find more information here about what it is and how to avoid it.

Learn more about WiFi interference 

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Changing WiFi channels

Changing the WiFi channel is a great general fix for connectivity issues caused by too many networks in range of your modem or router. Find instructions for changing your channel to one that's not as busy here.

Learn more about how to change WiFi channels 

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Changing WiFi mode

What is the right wireless mode for you? What is the advantage of one wireless mode over another? What does "wireless mode" even mean? Find out here.

Learn more about how to change WiFi mode 

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Fixing low speeds

Is your connection too slow? Here are some steps that can help identify what the problem is and what you can do about it before contacting us.

Learn more about troubleshooting low speeds 

Related: Internet Fix 

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