Connecting and Activating your Internet modem

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Please click here to download a digital version of the guide that was included with your Self-Install kit:

Self-Install handout PDF

Before proceeding to the below setup steps, take a moment to consider the best modem placement within your home as ideal placement will help to create an optimal setting for the coverage of your WiFi network.

• Central location in your home
• Visible and elevated off the ground
• Avoid placing in a cabinet or hiding behind another object
  
• Avoid basement and underground locations
• Place away from appliances, electrical equipment, and metal or stainless steel objects

Related: WiFi interference

What's in the box

• Internet Modem
• Coax Cable
• Power Cable
• Ethernet Cable

How to Install

1. Connect the coax cable (TV cable): From a wall outlet to the Cable In connection on your modem. Make sure the connection is secure (hand tightened)
2. Connect the power cable: Connect to the modem and a wall outlet. It may take up to 20 minutes for your modem to register. You'll know that it's registered once the Online light stops flashing.
3. Connect your devices to WiFi: Select the SSID network labelled on the front or top of your modem. When prompted for a password or passphrase, enter the WiFi Key
4. (Optional) Connect the Ethernet cable: Your new modem is also a wired router. As an alternative to WiFi, you can also connect your laptop or desktop computer to the modem using an Ethernet cable.

Related: Internet Modems Equipment Guide

If you plan to use your new modem along with a 3rd party router or networking device (bridged setup), please click here for specific instructions: Internet Self-Install - Bridged with a 3rd Party Router

Related: Setting up a third party router

What is my WiFi network name and password?

The sticker on the front or top of your modem contains your WiFi information. The SSID is the network name to which you’ll connect your device(s). The password/passphrase for the network is labelled as the WiFi Key.

Looking to customize your SSID and/or password? Please visit How to change the wireless network name (SSID) or How to Change Your Wireless Network Password

Why are there two SSID or network names on my modem? Which one should I use?

Many Shaw WiFi modems broadcast a 2.4 GHz (SSID-2.4) and 5 GHz (SSID-5) frequency, but not all devices support both. If supported, 5GHz will offer superior device connectivity and speed but is accompanied by reduced range or coverage when compared to 2.4GHz. We recommend using 2.4GHz for devices that frequently move around your home (cell phones, tablets) and 5GHz for those that are stationary (PCs, gaming consoles) - especially if they will be streaming video.

While both will provide a strong WiFi connection, 2.4 GHz generally offers better range or coverage, while 5GHz delivers improved WiFi speeds.

Returning an older modem?

Please place your old modem in a box and mail it to Shaw with the provided postage paid label. The assembled box can be deposited at any Canada Post mailbox or outlet, or returned to a Shaw retail location. Visit shaw.ca/retail to find the retail location nearest you. We’re here to help.

Have questions or need further assistance setting up your new modem?

Please visit shaw.ca/SelfInstall for helpful tips or to chat with one of our friendly online representatives or call 1-888-472-222 and we will be happy to assist further.

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