Installing your own internet modem is easy!
Self-Install allows you to quickly and easily setup your new Shaw Internet service without waiting for an appointment. Just a simple kit with everything you need - no appointments, no setup fees, no hassles. The information below will help you install your new modem, configure its built-in WiFi network, and get all of your wireless devices connected and online.
Did You Know
Self-Install is now available for both Internet and Television services.
Learn More: Connecting and Activating Your Digital Box
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Please click here to download a digital version of the guide that was included with your Self-Install kit:
Related: WiFi interference
What's in the box
How to Install
Related: Internet Modems Equipment Guide
If you plan to use your new modem along with a 3rd party router or networking device (bridged setup), please click here for specific instructions: Internet Self-Install - Bridged with a 3rd Party Router
Related: Setting up a third party router
What is my WiFi network name and password?
The sticker on the front or top of your modem contains your WiFi information. The SSID is the network name to which you’ll connect your device(s). The password/passphrase for the network is labelled as the WiFi Key.
Why are there two SSID or network names on my modem? Which one should I use?
Many Shaw WiFi modems broadcast a 2.4 GHz (SSID-2.4) and 5 GHz (SSID-5) frequency, but not all devices support both. If supported, 5GHz will offer superior device connectivity and speed but is accompanied by reduced range or coverage when compared to 2.4GHz. We recommend using 2.4GHz for devices that frequently move around your home (cell phones, tablets) and 5GHz for those that are stationary (PCs, gaming consoles) - especially if they will be streaming video.
While both will provide a strong WiFi connection, 2.4 GHz generally offers better range or coverage, while 5GHz delivers improved WiFi speeds.
Returning an older modem?
Please place your old modem in a box and mail it to Shaw with the provided postage paid label. The assembled box can be deposited at any Canada Post mailbox or outlet, or returned to a Shaw retail location. Visit shaw.ca/retail to find the retail location nearest you. We’re here to help.
Have questions or need further assistance setting up your new modem?
Please visit shaw.ca/SelfInstall for helpful tips or to chat with one of our friendly online representatives or call 1-888-472-222 and we will be happy to assist further.