Get the Most out of WideOpen Internet 150 While on WiFi

Document created by shaw-fraser on Jul 22, 2016Last modified by shaw-fraser on Aug 3, 2016
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Shaw WideOpen Internet 150 is here, and provides your household with download speeds up to 150 Mbps.  You will receive super fast speeds on a WiFi connection, but seeing some variation when compared to a wired connection is expected because of the nature of WiFi technology.

 

Your Advanced WiFi Modem is configured with two WiFi networks:

  • SSID-2.4 is the default (2.4 GHz)
  • SSID-5 is recommend (5 GHz)

 

To get the most out of WideOpen Internet 150, connect your WiFi enabled devices to the 5 GHz network provided by your modem. The 5 GHz network may provide less range than the 2.4 GHz network, it is able to transmit data at a faster speed and is less affected by sources of household interference, making it the ideal network for WideOpen Internet 150.

 

 

Get the Fastest Speeds With Your 5GHz WiFi Network

 

Everyone who has WideOpen Internet 150 will have an advanced WiFi modem in their home.

 

These modems provide two distinct WiFi networks for you to connect your devices to. The 5 GHz network is the recommended network to connect your devices to on WideOpen Internet 150. To connect to the 5 GHz network, refer to the white sticker on the bottom or side of the device and find the name listed below SSID-5. This is the name of your 5 GHz network, and the default password is listed directly below. Simply find this name in the list of available WiFi networks on your device, then connect to it.

 

While 5 GHz is the preferred network, it is important to note that some older devices may not support it, and will instead need to connect to the default 2.4GHz network. The 2.4GHz network is still capable of providing fast speeds, but it can be more susceptible to slow-downs caused by household interference.

 

 

Common Sources of Household WiFi Interference

 

WiFi networks can be affected by the environment in your home, this may result in slower speeds or intermittent connections.  Interference in your home can be caused by a variety of sources, including the following:

 

  • Other nearby WiFi Networks
  • Cordless Phones
  • Microwaves
  • Wireless Security Equipment
  • Baby Monitors
  • Monitors, TV and Screens

 

 

Signs That WiFi Interference Might Be Affecting Your Network

 

  • Slow Internet connection while connected through WiFi

  • Long upload times (while uploading things such as videos to YouTube)

  • Low WiFi signal strength

  • Downloads take longer than expected

 

To test the Internet speeds in your household use a wired connection, make sure your computer is physically connected to your Advanced WiFi modem with a wired connection and run a speedtest through speedtest.shaw.ca. Please remember network traffic (such as ongoing downloads) may affect your results.

 

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