Get the Most out of WideOpen Internet 150 While on WiFi

Document created by shaw-fraser on Jul 22, 2016Last modified by shaw-fraser on Jan 4, 2017
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Shaw WideOpen Internet 150 is here, and provides your household with download speeds up to 150 Mbps.  You will receive super fast speeds on a WiFi connection, but seeing some variation when compared to a wired connection is expected because of the nature of WiFi technology.

 

Your Advanced WiFi Modem is configured with two WiFi networks:

  • SSID-2.4 is the default (2.4 GHz)
  • SSID-5 is recommend (5 GHz)

 

To get the most out of WideOpen Internet 150, connect your WiFi enabled devices to the 5 GHz network provided by your modem. The 5 GHz network may provide less range than the 2.4 GHz network, it is able to transmit data at a faster speed and is less affected by sources of household interference, making it the ideal network for WideOpen Internet 150.

 

 

Get the Fastest Speeds With Your 5GHz WiFi Network

 

Everyone who has WideOpen Internet 150 will have an advanced WiFi modem in their home.

 

These modems provide two distinct WiFi networks for you to connect your devices to. The 5 GHz network is the recommended network to connect your devices to on WideOpen Internet 150. To connect to the 5 GHz network, refer to the white sticker on the bottom or side of the device and find the name listed below SSID-5. This is the name of your 5 GHz network, and the default password is listed directly below. Simply find this name in the list of available WiFi networks on your device, then connect to it.

 

While 5 GHz is the preferred network, it is important to note that some older devices may not support it, and will instead need to connect to the default 2.4GHz network. The 2.4GHz network is still capable of providing fast speeds, but it can be more susceptible to slow-downs caused by household interference.

 

 

Common Sources of Household WiFi Interference

 

WiFi networks can be affected by the environment in your home, this may result in slower speeds or intermittent connections.  Interference in your home can be caused by a variety of sources, including the following:

 

  • Other nearby WiFi Networks
  • Cordless Phones
  • Microwaves
  • Wireless Security Equipment
  • Baby Monitors
  • Monitors, TV and Screens

 

 

Signs That WiFi Interference Might Be Affecting Your Network

 

  • Slow Internet connection while connected through WiFi

  • Long upload times (while uploading things such as videos to YouTube)

  • Low WiFi signal strength

  • Downloads take longer than expected

 

To test the Internet speeds in your household use a wired connection, make sure your computer is physically connected to your Advanced WiFi modem with a wired connection and run a speed test through speedtest.shaw.ca. Please remember network traffic (such as ongoing downloads) may affect your results.

 

 

Technical Requirements

 

In order to obtain WideOpen Internet 150 speeds on your home computer, it will need to have a network card which is capable of delivering those speeds. All computers that can connect to the Internet have a network card, but some older machines do not include ones which can process speeds above 100 Mbps.

 

To check the speeds allowed by your network card, you can open the "device manager" on your Windows PC, or the "Network Utility" view on your Mac computer (steps below). Network cards which are capable of delivering speeds above 100 Mbps will usually include Gigabit, or 10/100/1000 in the name of that device. The presence of either of these in the title will indicate that your computer is capable of connecting to the internet at speeds greater than 100 Mbps while connected directly to your modem with an ethernet cable.

 

 

View Network Card Information on WindowsView Network Card Information on Mac
  1. Press the Windows key on your keyboard
  2. Search for "Device Manager" in your start menu
  3. Select Device Manager
  4. Check under "Network Adapters" for your network card information
  5. If more than one result is listed it is likely because you have a separate network card for WiFi. WiFi network cards can be identified as having A,B,G,N or AC listed in the name. WiFi network cards will not include "Gigabit" or 10/100/1000 in the title.
  1. Open Spotlight search
  2. Search for "Network Utility"
  3. Select Ethernet to view what speed your system is currently capable of receiving while connected to the modem with an Ethernet cable. This should be listed as "Gigabit"
  4. You can also search your specific Mac computer specs by visiting: Apple - Support - Technical Specifications 

 

Computers which can connect to WiFi may also be limited by the WiFi standards they are capable of connecting to. WiFi standards include a, b, g, n or ac, with ac being the fastest possible WiFi standard currently available. WiFi network cards which do not support the "n" or "ac" standards will provide limited speeds over WiFi.

 

You can see which WiFi standards are supported by your system through the "Device Manager" or "Network Utility".

 

View WiFi capabilities on WindowsView WiFi capabilities on Mac
  1. Press the Windows key on your keyboard
  2. Search for "Device Manager" in your start menu
  3. Select Device Manager
  4. Check under "Network Adapters" for the network card information
  5. WiFi network cards can be identified as having A,B,G,N or AC listed in the name
  6. Cards that are not capable of connecting to "N" or "AC" will experience limited WiFi speeds as these are older wireless standards
  1. Open Spotlight search
  2. Search for "Network Utility"
  3. Check under"WiFi" for the network card information
  4. Cards that are not capable of connecting to "N" or "AC" will experience limited WiFi speeds as these are older wireless standards
  5. You can also search for specific Mac computer specs by visiting: Apple - Support - Technical Specifications

 

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