Get the most out of your Internet

Document created by shaw-fraser on Jul 22, 2016Last modified by shaw-colin on Jul 12, 2018
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Learn how to get the most out of your Internet service. Your Shaw Internet service provides your household with great download speeds. Speeds over wired connections are generally more consistent, but they can experience issues from time to time. WiFi connections are even more variable due to the nature of the technology.
 

This article provides insight into:

 

Did You Know

 

To get the most out of your Internet, connect your WiFi enabled devices to the 5GHz WiFi network provided by your modem. If you have our XB6 advanced Wi-Fi modem you, can setup your network to broadcast only one WiFi network name and the modem will take care of the rest.

                                           

 

Get the fastest speeds with your WiFi network

To get the fastest speeds with your WiFi, be sure to connect to the 5GHz network whenever possible. The 5GHz frequency band offers a faster, more consistent connection, and with less interference, than 2.4GHz.

 

Some advanced WiFi modems broadcast two distinct WiFi networks: a 2.4GHz and a 5GHz network. These networks have the same name (SSID) with the 5GHz network followed by "-5G". For example:

 

Frequency bandWiFi name (SSID)

5GHz

ShawABC123-5G

2.4GHz

ShawABC123

 

Our XB6 advanced WiFi modem can determine which WiFi network is best for your device, and will automatically connect you to that network. In this case, only a single SSID is available for you to choose. The modem will do the work, and will use 5GHz whenever it's available.

 

Frequency bandWiFi name (SSID)

5GHz

ShawABC123

2.4GHz

Related: How to Connect To In-Home WiFi 

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About WiFi interference

WiFi networks can be affected easily by the environment in your home, and this may result in lower speeds or intermittent connections. Interference in your home can be caused by a variety of sources, including:

 

  • Other nearby WiFi networks
  • Microwaves
  • Baby monitors
  • Cordless phones
  • Wireless security equipment
  • Monitors, TVs, and screens
  • Walls
  • Glass surfaces

 

Be sure that your WiFi modem is placed in a central, open location in your home, and is not obstructed by any nearby furniture or appliances.

Related: WiFi Interference

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About WiFi device capabilities
  • Wireless devices like smartphones, tablets, and laptops all have their own capabilities and limitations when it comes to how fast they can connect over WiFi.
  • Some older devices may be limited to using 2.4GHz, and are therefore unlikely to reach top tier Internet speeds.
  • Certain devices can use 5GHz, but may not be able to achieve a download speed greater than, for example, 100Mbps.
  • If you're unsure of your device's WiFi capabilities, we recommend that you check its technical specifications from the manufacturer.

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Test your wired connection speed
  • It's important to keep in mind how your Internet connection is performing overall, particularly with regard to wired connections.
  • Testing your wired connection speed will help to isolate the problem (whether or not it's specific to WIFi).
  • If there are any issues with speeds while you're wired in to your modem, those issues will affect your WiFi speeds as well.
  • Connect a computer directly to your Shaw modem using an Ethernet cable, and then run a speed test from that computer at http://speedtest.shaw.ca.

Related: How to troubleshoot slow Internet speeds

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How to view network card information and WiFi capabilities on Windows
  1. Press the Windows key on your keyboard, or select the search box in the bottom left corner of your screen.
  2. Search for “Device Manager” in the search box.
  3. Select Device Manager.
  4. Check under Network Adapters for the network card information.
  5. In the name(s) of the adapter(s) listed below Network Adapters, look for “Gigabit” or “10/100/1000”. If found, then your computer is capable of up to 1000Mbps when using a wired connection.
  6. If more than one result is listed, it is likely because you have a separate network card for WiFi. WiFi network cards can be identified as having one of the letters 'a', 'b', 'g', 'n' or 'ac' listed in the card's name. WiFi cards that do not contain 'n' or 'ac' in their names are older devices and will experience limited WiFi speeds.

 

Windows Device Manager

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How to view network card Information and WiFi capabilities on Mac
  1. Open Spotlight search (press the magnifying glass icon at the top right corner of your screen).
  2. Search for "Network Utility".
  3. Select Network Utility.
  4. For your computer's network card's speed capabilities through wired connection, Select Ethernet under "Select a network interface for information", and look at the Link Speed.
  5. For your computer's WiFi capabilities, select Wi-Fi under "Select a network interface for information", and look at Link Speed and Model.
  6. The model will contain one of the letters 'a', 'b', 'g', 'n' or 'ac'. The letters 'n' or 'ac' represent the newer WiFi standards. Models that do not contain ‘n’ or ‘ac’ are older devices and will experience limited WiFi speeds.
  7. You can also search for specific Mac computer specs by visiting Apple - Support - Technical Specifications.

 

Apple Network Utility Ethernet

 

Apple Network Utility WiFi

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