Equipment Installation Instructions

Document created by shaw-jamess on Aug 2, 2016Last modified by shaw-jamesp on Jul 13, 2018
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What equipment are you installing?

Look at your new equipment and find the model name. Once you’ve found it, click on the matching link below. Once there, you’ll find all the information you need to install and activate your new equipment

 

Equipment Model Name

Internet Installation Instructions

Arris TG3482ER3

Hitron CGNM-2250 

Cisco DPC3848V

Cisco DPC3825

Arris Surfboard SBG6782

TV Installation Instructions

XG1-A

DCX 3510-M

DCX 3400

DCX 3200-M

DCT 700)

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Internet Troubleshooting

Need a little more help? Find additional information and setup details at these links or contact Shaw Customer Chat

Unable to Connect to the Internet

How To power cycle a Shaw modem and router

Troubleshooting Internet connectivity issues

Directly connecting your computer and modem

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Television Troubleshooting

Need a little more help? Find additional information and setup details at these links or contact Shaw Customer Chat

Weak or No Signal on TV 

How to troubleshoot no sound / audio with a Digital Box 

How to troubleshoot poor picture quality / pixelation 

One Moment Please Error (Ref Code: s0a00) 

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