This page covers any advanced troubleshooting and possible performance issues with Shaw's new Webmail 8.6 platform. Please refer to the topics below for complete and detailed resolution instructions.
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Webmail 8.6 is supported by the following operating systems and web browsers:
Windows XP (with required updates), Vista, Windows 7, Windows 8, or Windows 10 with one of the following browsers:
- Internet Explorer 8.0 and higher
- IE8.x for XP
- IE9.x and higher for Vista/Windows 7
- IE10 and higher for Windows 8
- Google Chrome
- Microsoft Edge
Mac OS X 10.5, 10.6, 10.7, or 10.8 with the latest updated version of:
- Google Chrome
Linux (Red Hat, Ubuntu, Fedora, or SUSE) with the latest updated version of:
- Google Chrome
To view the header information for a given message within webmail:
- Right-click on the message whose headers you wish to view
- Click Show Original
Some Pop-Up blocker configurations can accidentally block the compose mail window from loading correctly. While rare, this issue can potentially occur with any browser with a built in and/or third party Pop-Up Blocker enabled.
Steps disable Pop-Up Blocking in Webmail:
- Disable any third party Pop-Up Blockers that are installed on the browser, then try composing a message again. Many Pop-Up blockers offer the option of "Disable on webmail.shaw.ca".
- Disable any built in Pop-Up Blockers on the browser, then try composing a message again. Many Pop-Up blockers offer the option of "Disable webmail.shaw.ca".
- Hold the "CTRL" button on your keyboard while clicking "New" (to compose a message), this may bypass the Pop-Up blocker.
If you would like to import or export your contacts, calendars or account information, please log into webmail and go to Preferences and then select Import/Export. When exporting contact information, please ensure that you select your email application of choice under the Destination option.
If Webmail will not load within your browser, it is possible that your internet browser (e.g. Mozilla Firefox, Internet Explorer, Google Chrome, Safari) is attempting to load the Webmail page with outdated data, which it has stored in its cache. Please visit Internet Browser Support, and select your browser from the listing to see specific instructions for clearing your cache and cookies.
The newest version of Shaw Webmail can be accessed through either the "AJAX" or "HTML" interfaces, with AJAX being the default choice as it usually offers the best experience. While there aren't any major functional differences between these two interfaces, you may see improved performance in the HTML view while using older Internet browers (i.e. Internet Explorer 8, 9 or 10) or hardware.
To switch between AJAX and HTML, follow one of the methods below to toggle the change temporarily (just for that Webmail session) or permanently.
Temporarily enable the HTML interface immediately following sign-in
When you initially log into Shaw Webmail you are presented with a "splash screen" while the application loads. During this time you can click on the “Switch to the Standard(HTML) version” link in order to access the HTML version.
Temporarily enable the HTML interface through the username drop-down option
If you are in the default "AJAX" interface, you can temporarily move to the HTML version of the interface by selecting the “HTML Client” link located in the drop down menu under your username in the upper right corner of the interface.
Permanently enable the HTML interface through Webmail settings
You can choose to use the "HTML" interface as your default by changing the “Default Client” preference located in Preferences > General > Sign In.
Permanently enable the AJAX interface through Webmail settings
You can choose to use the "AJAX" interface as your default by changing the “Client Type” preference located in Preferences > General > Login Options.