Maintenance Alert - Internet - National, October 19 - December 16 2016

Document created by [shaw]alex on Oct 11, 2016Last modified by [shaw]alex on Oct 26, 2016
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Maintenance Details

Affected Area(s):National
Affected Service(s):

Hitron CGNM-2250 modems




Service Impact Duration


October 19 2016

Approximately 15 minutes

12:30 MT

December 16 06:00 MT

Synopsis of Event:
Starting October 12th through December 16th, we will be performing firmware updates on our Hitron modems.

The process will require all Hitron CGNM-2250 modems to be reset, in order to deploy a new firmware version.

During the reset, customers will experience a 15-minute interruption during the reset process.


The new version of the firmware will be


Questions? Contact Us

If you have any questions about this maintenance you can contact a Shaw representative through chat, email, phone, or the Community forums. Click here to learn how to contact us



Technical Details



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