TV service troubleshooting guide

Document created by shaw-jamess on Oct 19, 2016Last modified by shaw-sarah on Jun 13, 2019
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These articles will help you troubleshoot Shaw TV audio and video quality issues. Many TV issues can be quickly solved by power cycling your PVR or digital box — unplugging the power cord, waiting 30 seconds, and plugging it back in. If that doesn't correct your issue, try the solutions listed below. 

 

 

 

Picture and sound issues

Click these articles for help troubleshooting common picture quality and sound issues.

 

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Frequently asked questions

Looking for more TV troubleshooting support?  Click these articles for answers to some frequently asked questions.

 

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