Troubleshooting common BlueSky TV error codes

Document created by shaw-sean on Dec 6, 2016Last modified by shaw-jody on Mar 2, 2017
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Learn more about common BlueSky TV error codes. Error codes can result if there is a problem with the BlueSky TV box or service. This article will provide insight into how to power cycle your BlueSky TV cable box and provide examples of common error codes that you may encounter.

 

Did You Know

 

Pulling the power or power cycling your BlueSky TV box can fix many technical issues, such as Startup or Guide Errors on your BlueSky TV hardware. It is recommended to read your Bluesky TV documentation prior to power cycling your cable box.

 

Common Error Code examples

Here are some common error codes that you may receive when using BlueSky TV.  

 

Error CodeOn Screen Message
XRE-00250"This device needs to be activated before we can continue."
RDK-03004"We're having trouble connecting"
RDK-03031"We're having trouble connecting. This may be temporary so please check back shortly to try again."
RDK-03032"We're having trouble connecting. This may be temporary so please check back shortly to try again."
RDK-03033"We're having trouble connecting. This may be temporary, so please try again in a few minutes."
RDK-10000"Something's not quite right."

Did You Know

 

If you experience a connection related error code you should first check that your cable connections are tightly secure.  

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How to pull the power on your BlueSky TV Box

To troubleshoot some of the error codes, try power cycling the BlueSky TV box (PVR):

 

  1. Power cycle the device (unplug the BlueSky TV box from the power outlet or power bar)
  2. Wait 30 seconds
  3. Plug the device back in
  4. Wait for the BlueSky TV box to display the current time
  5. Turn the BlueSky TV box on

Related: How to Reboot your BlueSky TV Cable Box

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