How to reboot your BlueSky TV Box

Document created by shaw-sean on Dec 6, 2016Last modified by shaw-jody on May 9, 2017
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xg1Learn how to reboot your BlueSky TV box from the Help Menu, using the Power Button or from Device Settings. Rebooting your cable box can help in troubleshooting common issues.

 

Learn about the three options you have for rebooting your TV box, as well as how rebooting will impact your BlueSky TV On-Screen Guide, settings and recordings. 

 

This article will provide insight on:

 

 

Reboot from the Help Menu

To reboot from the BlueSky Help Menu, please follow these steps:

 

  1. Press the A button on your remote control to access the Help menu.
  2. Press the OK button to select the Restart tile.

    BlueSky Restart

  3. Press the OK button again to select Restart.

    Restart Prompt on BlueSky

  4. It may take a few moments for the TV box to reboot.
  5. When the box finishes rebooting, it will resume live TV on the channel you were last watching.

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Reboot using the power button

To reboot the BlueSky TV box using the Power Button:

 

  1. Ensure your cables are tightly secured.
  2. Press and hold the Power button located on the front of the TV box for 10 seconds.

    BlueSky Hardware Image

  3. The TV box should automatically reboot.

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Reboot from Device Settings

The third option you can use to reboot your BlueSky TV digital box is through Device Settings.

  1. Using the remote, press the Shaw button.
  2. Use the left arrow or right arrow button to highlight Settings (the gear icon). Press OK.

    BlueSky TV Menu

  3. Use the down arrow button to highlight Device Settings. Press OK.

    BlueSky Device Settings

  4. Use the down arrow button to highlight Power Preferences. Press OK.

    Restart

  5. Use the down arrow button to highlight Restart. Press OK.
  6. Use the right arrow button to highlight Restart. press OK.
  7. BlueSky Welcome screen should display.

    BlueSky Welcome Screen

  8. The TV box will resume playing the previous channel.

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Scheduled reboots

BlueSky TV boxes are scheduled to reboot every night in order to apply necessary updates or perform general maintenance. If you are watching live TV or a pre-recorded program at the scheduled time of the reboot, you'll be given the option to delay it until the next night via a message that will appear on your screen.

 

If you are recording a program or watching a program on Shaw On Demand at the scheduled time of the reboot, the reboot will be automatically delayed until the next night.

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What happens if I reboot my BlueSky TV box?

Worried about what happens to your programming and recordings after you reboot your BlueSky TV box?

  • There is no impact to your guide information:
    • Your guide information will not be lost.
    • You will not need to wait for guide information to reload.
  • There is no impact to your guide and menu settings:
    • Your preferences will not be lost.
    • Your Locks PIN and Purchase PIN will not be lost.
  • There may be an impact to your recordings and playback, depending on when you reboot the TV box:
    • If you reboot a BlueSky PVR while it is recording a program, the recording will be interrupted. Recording will resume when the TV box powers back up. Be careful not to reboot the BlueSky PVR while a recording is in progress.
    • Playback will stop on any TV boxes streaming recordings from a BlueSky PVR if the BlueSky PVR is rebooted. Playback can resume when the reboot is complete.
    • Already recorded programs and scheduled recordings will not be lost (you will not need to reschedule any recordings)

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