Troubleshooting BlueSky TV remote control issues

Document created by shaw-sean on Dec 6, 2016Last modified by shaw-jody on May 9, 2017
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Learn how to troubleshoot common issues with the BlueSky TV remote control. From changing batteries to button issues, these tips will ensure that your remote is functioning properly.

 

 

Checking the battery level

If your BlueSky TV remote control is not responding or functioning as expected, you should check your battery levels to see if the batteries should be replaced. There are several ways to check the battery level of the BlueSky TV remote control:

 

Using your voice:

 

  1. Hold the microphone button on the BlueSky TV remote control.
  2. Say "About".
  3. The resulting screen on your TV will show the BlueSky TV remote control's battery level, as seen below.

 

 

You can also check the battery level via the BlueSky Guide:

 

  1. Press Shaw button on the remote
  2. Use the arrow buttons to select Settings (the gear icon)
  3. Use the down arrow button to highlight About and press OK
  4. Remote battery level is displayed at the top of the screen

Remote Control Info

 

 

To check the battery power on the remote control itself:

 

  1. Press the Setup button on the remote until the LED at the top of the remote changes from red to green
  2. Press 9 - 9 - 9
  3. The LED will blink to indicate the battery level.
    • 4 green blinks indicate that the battery power is excellent
    • 3 green blinks indicate that battery power is good
    • 2 red blinks indicate that battery power is low
    • 1 red blink indicates that the battery power is very low and that the batteries should be replaced
  4. If your LED blinks red five times when pressing any button, this indicates that your battery power is extremely low and the batteries should be replaced as soon as possible.

Related: Programming your BlueSky TV remote control

Note

 

The BlueSky TV remote requires two AA batteries.

        

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Troubleshooting unresponsive remote buttons

If you have a BlueSky TV remote and the buttons are not responding or performing as expected when you press them, follow the steps below to troubleshoot the problem:

 

  1. Press a button on the remote:
  2. If the LED does not flash at all, replace the batteries and try again.
  3. If the LED flashes red five times on any button press, this is an indication that the batteries are very low and should be replaced.

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How to perform a factory reset of the BlueSky Voice Remote

If the buttons on your Shaw BlueSky voice remote are still unresponsive, you may need to perform a factory reset.

 

To perform a factory reset:

 

  1. Press the Setup button until the LED at the top of the remote changes from red to green
    Remote Factory Reset
  2. Press 9 - 8 - 1
  3. The LED will blink green twice to indicate that the remote was reset
  4. After the factory reset is complete, you'll need to re-pair your remote with a TV box. See our article on Programming your BlueSky TV Remote for information on pairing your remote control with your cable box.

Note

 

Pairing the remote to a TV box means that the remote will control only that box unless it is then paired to a different box. If you have multiple TV boxes and have paired your remote to one of your TV boxes, make sure that you are using the remote that is paired to that specific TV box.

        

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