BlueSky TV Voice Remote FAQs

Document created by shaw-sean on Dec 6, 2016Last modified by shaw-jody on May 9, 2017
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Learn about the BlueSky TV Voice Remote with these frequently asked questions. The Voice Control feature allows even greater control by translating voice into Guide commands.

Note

 

Voice Control on the BlueSky TV Voice Remote is enabled by default.

   

 

Voice Remote FAQs

This section addresses frequently asked questions (FAQs) about using the voice remote feature on Shaw BlueSky TV Remote Controls.

 

How do I use voice control?

 

Press and hold the Microphone (Mic) button while speaking a command into the microphone located at the top of the remote. Be sure to speak one to eight inches away from the microphone. Release the Microphone (Mic) button when you have finished the command.  Voice control must be set to On in order for the Microphone (Mic) button to work.

 

BlueSky TV Remote Control Microphone Button

 

When is the microphone on?

 

The microphone is only on while you are pressing and holding the Microphone (Mic) button on your remote. A solid blue light on your remote and a microphone symbol on the TV connected to your BlueSky TV box lets you know that the microphone is on and listening for your voice commands.

 

What happens to my voice commands after I speak them into the remote?

 

After a user speaks into the remote, it is converted into a digital audio file that is internally transferred to the paired set-top for submission to our contracted service provider for processing. The processing involved is to transcribe and determine type of user's desired action, which generally enacts a feature on the set-top box (cable box). The resulting action and the translated resulting text is returned to the set-top.
The service provider may log number of successful or failed request and may aggregate that as real-time or reporting statistic as part of Shaw's service availability and service assurance monitoring.  Shaw does not collect, store or record any voice transmissions.

 

Learn more about your BlueSky TV voice remote with this video guide:

What voice commands can I use?

 

The voice remote from Shaw supports natural language speech recognition, so you can search by keyword as well as by phrase. Use voice control to change channels, search for shows, get recommendations and more.  See our Voice Control Overview article for additional Voice Command Tips. Here are some examples of voice commands:

  • “Watch CNN”
  • "Turn to Sportsnet West"
  • “Channel 199”
  • “Food Network”
  • “SpongeBob Square Pants”
  • "Show me scary movies"
  • "Record"
  • "Launch weather app"
  • What should I watch?

 

Why doesn't the voice remote recognize my voice commands?

 

If your commands are not recognized, make sure you are speaking clearly and at a natural, conversational volume. Hold the remote one to eight inches away while giving a command and hold down the Microphone (Mic) button until you finish speaking. If you are still having trouble, consider whether or not there are other sources of noise near you that may be interfering with your voice commands.

 

The battery levels in your remote could also have an impact on voice commands. To check your battery level, visit the About section of the BlueSky Settings menu. If your battery level is red or yellow, try changing your batteries.

 

Does the voice remote work with my other Shaw digital boxes?

 

The voice remote will only work with BlueSky TV cable boxes.  Once your voice remote is paired to a TV box, it is uniquely paired and will not control other Shaw digital boxes unless paired with another BlueSky TV box.

 

How do I get the new voice remote?

 

The voice remote from Shaw is available to customers who have a Shaw BlueSky TV cable box.  Visit shaw.ca/blueskytv or visit your local Shaw Customer Service Center to pick up a BlueSky hardware bundle.

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How to enable or disable Voice Control

In order to enable Voice Control with the BlueSky TV Remote Control:

 

  1. Press the Shaw button on your remote.
  2. Use the right arrow or left arrow button to select Settings (the gear icon).
  3. Press OK on the remote. 

    BlueSky TV > Menu > Settings

  4. Use the down arrow button to highlight Remote Settings and press OK

    BlueSky TV Remote Settings

  5. Use the down arrow to highlight Voice Control.

    BlueSky TV Remote Settings > Voice Control On

  6. Press the OK button to toggle Voice Control On or Off.

Related: Voice Control Overview

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