jocha

Random packet loss starting 3 days ago. Help!

Discussion created by jocha on Jun 2, 2017
Latest reply on Jun 3, 2017 by shaw-tony

3 days ago, I started noticing random stoppages while I was playing Blizzard's Heroes of the Storm. The rate they occur doesn't seem to have a pattern. At worst, it probably gets to around 14 times per game (~25 min), at best 2-3 times. Usually, it's somewhere between the two. They last anywhere between 3-12 seconds each time I think.

 

I pinged google.ca -t and found there were random Request Timed Out in between completely normal latency (generally 15-30ms), so I assume it isn't just a Blizzard issue. I did a pathping to the Heroes of the Storm IP as well as to Google - see below.

 

I power cycled my modem and router and flushed DNS, but that didn't do anything. I am also not using Wi-Fi. Any ideas on how to fix this?

 

Pathping:

 

Heroes Of The Storm

Tracing route to 24.105.30.129 over a maximum of 30 hops

 

  0  jpc [192.168.1.75]
  1  c [192.168.1.16]
  2  70.79.224.1
  3  rc1st-tge0-8-0-13-1.vc.shawcable.net [64.59.147.221]
  4  rc2wt-be50-1.wa.shawcable.net [66.163.70.106]
  5  rc1wt-be18-1.wa.shawcable.net [66.163.64.81]
  6  eqix-se2.blizzardentertainment.com [198.32.134.68]
  7  37.244.5.33
  8  24.105.31.40
  9  24.105.31.6
 10  37.244.0.103
 11  24.105.30.129

 

Computing statistics for 275 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           jpc [192.168.1.75]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  c [192.168.1.16]
                                0/ 100 =  0%   |
  2   11ms     2/ 100 =  2%     2/ 100 =  2%  70.79.224.1
                                0/ 100 =  0%   |
  3   14ms     0/ 100 =  0%     0/ 100 =  0%  rc1st-tge0-8-0-13-1.vc.shawcable.net [64.59.147.221]
                                0/ 100 =  0%   |
  4   18ms     4/ 100 =  4%     4/ 100 =  4%  rc2wt-be50-1.wa.shawcable.net [66.163.70.106]
                                0/ 100 =  0%   |
  5   17ms     0/ 100 =  0%     0/ 100 =  0%  rc1wt-be18-1.wa.shawcable.net [66.163.64.81]
                                0/ 100 =  0%   |
  6   17ms     0/ 100 =  0%     0/ 100 =  0%  eqix-se2.blizzardentertainment.com [198.32.134.68]
                                1/ 100 =  1%   |
  7   18ms     3/ 100 =  3%     2/ 100 =  2%  37.244.5.33
                                0/ 100 =  0%   |
  8  ---     100/ 100 =100%    99/ 100 = 99%  24.105.31.40
                                0/ 100 =  0%   |
  9  ---     100/ 100 =100%    99/ 100 = 99%  24.105.31.6
                                0/ 100 =  0%   |
 10   44ms     3/ 100 =  3%     2/ 100 =  2%  37.244.0.103
                                0/ 100 =  0%   |
 11   43ms     1/ 100 =  1%     0/ 100 =  0%  24.105.30.129

 

Trace complete.

 

Google

Tracing route to www.google.ca [216.58.193.99]
over a maximum of 30 hops:
  0  jpc [192.168.1.75]
  1  c [192.168.1.16]
  2  70.79.224.1
  3  rc1st-tge0-8-0-13-1.vc.shawcable.net [64.59.147.221]
  4     *     rc2wt-be50-1.wa.shawcable.net [66.163.70.106]
  5  72.14.198.58
  6  108.170.245.113
  7  209.85.243.153
  8  sea15s08-in-f99.1e100.net [216.58.193.99]

 

Computing statistics for 200 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           jpc [192.168.1.75]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  c [192.168.1.16]
                                0/ 100 =  0%   |
  2   12ms     2/ 100 =  2%     2/ 100 =  2%  70.79.224.1
                                0/ 100 =  0%   |
  3   13ms     1/ 100 =  1%     1/ 100 =  1%  rc1st-tge0-8-0-13-1.vc.shawcable.net [64.59.147.221]
                                0/ 100 =  0%   |
  4   19ms     0/ 100 =  0%     0/ 100 =  0%  rc2wt-be50-1.wa.shawcable.net [66.163.70.106]
                                1/ 100 =  1%   |
  5   19ms     1/ 100 =  1%     0/ 100 =  0%  72.14.198.58
                                0/ 100 =  0%   |
  6   17ms     1/ 100 =  1%     0/ 100 =  0%  108.170.245.113
                                0/ 100 =  0%   |
  7  ---     100/ 100 =100%    99/ 100 = 99%  209.85.243.153
                                0/ 100 =  0%   |
  8   17ms     1/ 100 =  1%     0/ 100 =  0%  sea15s08-in-f99.1e100.net [216.58.193.99]

 

Trace complete.

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