I phoned Shaw today to get the new shaw modem as I am Having problems with my old one. I have been with Shaw (Rogers) since 1976 they told me I will now have to pay technicians 150.00 to come out to my house to fix the problem. Since when to you charge. I've been having nothing but problems with my Wi-Fi for a few months now and the reason we're ordering the new advance modem is because of our security cameras because the other modem does not help it out. If I cannot get this problem fixed I will pay all penalties and go to TELUS.