On March 7, an interruption in Shaw e-mail service caused the delay and deletion of incoming e-mail to a number of shaw.ca addresses. E-mail service was fully functional by that evening and continues to be. We understand that our customers rely on our services to receive their e-mails and sincerely apologize for this inconvenience. As a means of trying to rectify the situation we were able to capture basic log information from the e-mails coming into our servers and have provided customers who were impacted with these details including the sender name, subject and time of receipt. Unfortunately, we are unable to recover the contents of these e-mails.
Please note that only incoming e-mails were affected – any of your outgoing messages sent from your @shaw.ca e-mail accounts were not affected. This was also not a security breach in any way – security and privacy are top priority for Shaw.
If there are any individual concerns regarding missing e-mail information or non-functioning e-mail, please contact one of our Community moderators so that we can review this on a one-on-one basis.