I don't think it's necessarily entirely a Shaw issue; but it seems people on Telus are unaffected. What I have noticed is that when you load a video page that won't play, instead of generating the videoplayer=X url request, it generates a "204 No Content" error, after failing loading the crossdomain.xml file from
As highlighted in the following forum post:
"Yes it has been resolved. The issue was the outbound gateway was being blocked by our ITC. gstatic has to be open."
Could it be a blocked address from a Shaw Gateway possibly? Just an idea...
I'm having the same issues from Vancouver.
http://r5---sn-ni5f-t8gl.c.youtube.com/ seems to be the problematic url I'm trying to connect to.
Pinging that r5---sn-ni5f-t8gl.c.youtube.com, I am dropping anywhere from 50 to 100% of the packets.
Here is my ping result.
PING r5.sn-ni5f-t8gl.c.youtube.com (18.104.22.168): 56 data bytes
Request timeout for icmp_seq 0
64 bytes from 22.214.171.124: icmp_seq=1 ttl=61 time=24.652 ms
64 bytes from 126.96.36.199: icmp_seq=2 ttl=61 time=20.048 ms
Request timeout for icmp_seq 3
64 bytes from 188.8.131.52: icmp_seq=4 ttl=61 time=21.468 ms
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
64 bytes from 184.108.40.206: icmp_seq=7 ttl=61 time=30.654 ms
Request timeout for icmp_seq 8
Request timeout for icmp_seq 9
64 bytes from 220.127.116.11: icmp_seq=10 ttl=61 time=15.025 ms
64 bytes from 18.104.22.168: icmp_seq=11 ttl=61 time=21.650 ms
Request timeout for icmp_seq 12
Request timeout for icmp_seq 13
Request timeout for icmp_seq 14
Request timeout for icmp_seq 15
64 bytes from 22.214.171.124: icmp_seq=16 ttl=61 time=19.945 ms
64 bytes from 126.96.36.199: icmp_seq=17 ttl=61 time=17.031 ms
These are the same results for the following URLs:
Running a traceroute on these URLs seems to choke on this hop: tl15vt.vc.shawcable.net (188.8.131.52)
For the http://r3---sn-ni5f-t8gl.c.youtube.com/ and http://r4---sn-ni5f-t8gl.c.youtube.com/, I did not drop any packets pinging them. Running a traceroute on them shows they do not go through tl15vt.vc.shawcable.net (184.108.40.206), but they go through 220.127.116.11 (18.104.22.168).
So whatever youtube URL that has to go through 22.214.171.124 seems to be the issue. Connecting through a proxy I can access these same videos that won't play without the proxy, further evidence that it's a routing issue.
So please, any Shaw support, please forward this to your network team to verify what I'm saying and get the appropriate engineers to fix this issue.
Keep us fully informed please Ali, as this issue is wide spread.
Glad I'm not the only one with this issue.
Having the same problem since around midnight last night (Sept 9th) here in Oak Bay (Victoria), connected directly to the modem.
Same problems for me here in Vancouver since yesterday. Hopefully this is resolved soon...
EXACT same thing happening here in Burnaby, BC!
Anyone have the direct phone number to switch to Telus?
1 of 1 people found this helpful
Update: 1:00 PM PT
Issue has been replicated and escalated to our Network Operations team. Thank you for your examples, at this time no further examples are required. We will keep you updated here in this thread with our progress towards resolving this issue.
Thank you for your patience.
Previous post (examples no longer required):
Please forward me your examples by email and to this address HERE.
Copy and paste the template below in to your email:
Info required Response 1
Location / Account #
LAN Setup ( Bridged or Router Mode)
Type Of Connection
(Wired or Wireless)
4 Number of PC/Laptop Connections 5 What is your current actual speed? (http://www.speedtest.net) 6 Description of issue / error message(s): 7
When did the issue begin?
8 Describe details of YouTube video streamed (e.g. HD 720/1080p, length in hours/minutes, video name/URL) 9
How long did buffering occur? (hours/minutes/second)
10 Did you encounter buffering other than on YouTube? (Please specify)
==========End of Template===========
We are investigating these reports further.
speed 13 - 20
error message "won't load"
Began sept 9th 2013
Any quality and some videos will load while others won't
buffering goes on indefinitely and sometimes error message occurs
no just you tube
speed 19.61 = download .48 = upload
error message = video will not load. video stays black then "An error occurred, please try again later. LEARN MORE"
Began Sept 8 or 9th 2013
Some YouTube videos will load while others will not, no matter how many times Ive rebooted, unplugged my router, cleared cache/cookies. Still the same videos will not load for a couple of days, while others will work. Exactly the same problem as the original post by kirashi. But the videos that he posted that wont load for him, will load for me.
videos that do not load will say on bottom of loading screen-
"waiting for r4---sn-ni5f-t8gl.c.youtube.com...."
error message "won't load"
Began sept 9th 2013
Any quality of video and especially videos that are longer than 5 minutes won't work, as they will just buffer until a error message occurs, while those under will occasionally work. Done everything I can think of, and yet, still have the same problems.
Please forward me the examples using the template above via email as well so that you can include your private info such as account # and the video url's you are trying to load that won't work.
Email here: YouTube Playback Issues