Cannot Access using BlueCurve

[lanzarote]

Hmm, 3 hours so far with Shaw 'help' and no further ahead (that does not include wait time!)

I try to watch a program on my iphone or Mac or Asus laptop using BlueCurve and all I can get is "Connection error TVAPP 00200", I have tried different browsers and computers (PC and Mac) nothing changes.

I have 23 mbps download and can stream anything else without a problem, the problem is solely with Shaw.

In an effort to trace the problem I uninstalled a VPN I had, didn't make any difference, I checked to make sure my devices countries were set to Canada, they were, I'd appreciate any suggestions.

[rstra]

Do you get this error with the BlueCurve app on your iPhone, have you tried using different browsers on your Mac and PC?

[Shoskins]

I get the same thing since yesterday when I upgraded to an iPhone 11, the app worked on my iPhone 6, is this an iOS problem maybe? 

[Redy]

Had this same problem for months. Shaw was useless so I took my iPad to Apple and they did a diagnostic check on it and said they could not help because it was a third party app. Got home and tried and now it works. 

[Redy]

Forgot to mention you have to delete the VPN as it stops you iPad from working and you will get the apptv00200 error.. Good Luck. 

[lanzarote]

I solved my problem:  found out that the Telus Mobility Hub that my internet is provided through blocks Shaw for some peculiar reason; I have't followed up to find out why, but know it is certainly the cause as BlueCurve works fine from other wifi sources.

[Judy5489]

Yes. I have. My iPhone my iPad and my husbands iPad. Even tried the phone on data instead of inernet

[korywilson971]

I had the same error and have been trying for hours as well.  I finally figured it out…Yipee!!  The answer is your security, if you have a VPN or Norton 360 you will need to turn off the VPN and/or a setting in your security.  After I tried that ….I now can finally watch.  I hope this helps!

That was the TVAPP-00200 error I had…..now fixed