email hacked?

[cj_olson]

I can't access my shaw email accounts and can't access them via webmail either. When I try to sign in it says Invalid email or password, when I try to reset password it sends verification code to my shaw email that I can't access. Can't contact shaw as there are no agents at this time until tomorrow. I'm hoping that shaw email is just experiencing an interruption? Anyone else have this? Help?

[rstra]

There are agents available 7 days a week, call or chat in. 

[cj_olson]

I tried:

"Note: July 25, 2021, agents will be unavailable from 11:30pm EST until July 26 at 8:00am EST

Edit: I should have said Thank you first,

I was able to "reset password" via shaw app on my phone - now when I try to login via webmail it says:

HTTP ERROR 400

Problem accessing /service/preauth. Reason:

account is not active 

[rstra]

It isn’t 1130PM yet.

[mdk]

@cj_olson -- I see that Shaw will have another major outage in two days:

Affected Area: British Columbia

Affected Services: Account Services, myshaw.ca & activations.shaw.ca websites, My Shaw app, Shaw on Demand
This includes our representative’s ability to access account and equipment information.

Reference Number: CHG0385886

Date: July 28, 2021

Start: 00:00 PT

End: 06:00 PT

Summary: Some customers may experience an interruption of the affected Shaw services between midnight and 6:00 am PT. This interruption is expected to last approximately six (6) hours. Services will be restored automatically when the maintenance is complete.

Labels : BC Interior / Lower Mainland / Vancouver Island / Maintenance Alert

So, was it possible that there was a similar "overnight" outage early today (July 26, 2021) that prevented Shaw Agents from assisting any customer?