@Dgerk59 -- I see:
The "10.0.0.1" is your XB7 (or XB8) cable-modem.
I don't know why the "AVG" (average) is so high. Can you try a different Ethernet cable between your computer and your cable-modem? Can you connect a different computer to your cable-modem, and re-measure?
The "96.54.160.1" is a Shaw network switch in your area of Nanaimo.
The next line is the Shaw router in the Shaw "Central Office" in Nanaimo.
The "24.83.253.xxx" lines are Shaw's routers in Nanaimo that route your packets to Victoria, for forwarding to Vancouver, for forwarding into Seattle WA(shington) State, for forwarding to L(os) A(ngeles), for forwarding to L(as) V(egas).
I also see:
which implies that the segment from "WA" (actually in Vancouver, BC) to SE(attle) adds over 20 milliseconds.
Shaw only has a few cross-border segments:
* Vancouver -> Seattle
* Calgary -> USA
* Winnipeg -> USA
* Montreal -> USA
which implies that each of these segments are quite "busy", being the only routes from Shaw into the USA.
Using: Traceroute Test - Simultaneously Trace From Different Global Locations | KeyCDN Tools
https://tools.keycdn.com/traceroute
to trace from the USA to the BLIZZARD server, I see:
it seems that the BLIZZARD servers are quite busy, and thus slow to respond. Note that these 2 traces start in the USA, not in Nanaimo. [Yes, some routers treat "ping" and "traceroute" traffic either as "low-priority" to respond, or are configured to NOT respond.]
@Dgerk59 -- the "AVG" values still are high:
It is strange that you see 2.5% packet-loss between your WiFi device and the cable-modem (10.0.0.1) -- it should be "zero". Does your cable-modem support both 2.4 and 5 Ghz frequencies? If so, can you switch to the other frequency, and try again.
I see:
namely "slow" traffic between your cable-modem (10.0.0.1) and the Shaw router (96.54.160.1) in your neighbourhood, even before reaching Shaw's "backbone" connection in Nanaimo.
Also:
showing 2.2% packet-loss between your computer and your cable-modem,
and then showing slow responses between 10.0.0.1 and the Shaw router in your neighbourhood .
More of the same:
indications of "local" packet-loss.
@Dgerk59 -- I see:
an unexpected 6% packet-loss between your WiFi-using device and your cable-modem.
Move your WiFi-using device to be nearer to your cable-modem, and re-measure.
Check the connection of the coaxial-cable between your cable-modem and the wall-socket, at both ends. Make the connections more than "finger-tight". Try a different cable.
Contact Shaw Support (1-888-472-2222) and ask the Shaw Agent to remotely logon to the cable-modem, to view various statistics, including "signal strength" to the cable-modem, and to all your devices.