Two weeks ago, I booked a moving of my internet service that was supposed to happen on Feb 16. On Feb 16, one hour before the appointment time, I got a call from agent A saying that the installation has to be cancelled because Shaw doesn't have the fibre internet equipment for installation. Agent A transferred me to B, and both told me that if I change to another type of modem, the internet can be moved and installed on Feb 17, but the service fee has to go up. I said that's ok because I need wifi ASAP to work from home.
On Feb 17, I was told by agent C again that my appointment to install internet was cancelled and there was no reason given. I was offered to have it installed on Feb 18 and agent D told me that there is no issue with fibre modem shortage.
During this process, it took me about 5 hours as I was transferred back and forth talking to various people discussing all options to have my internet installed ASAP. Almost every agent has a different answer and nothing I was told was consistent. This is very frustrating.
