On three of the past four days, I have received an email from Shaw notifying me of changes on my account. This was news to me as I never made any changes nor is anyone authorized to make changes on my account. The new order summary was not spam as it included my account number and all our correct services except for the addition of a movie package (Crave, etc.). I called X1 and chatted X2 with Shaw representatives who reversed the changes every time but they are not able to tell me why this is happening. The last representative was from PEI(?) and I could barely understand her correspondence as my 9 year old kid has better english. I don't think Shaw can arbitrarily add things to your account without authorization and I can't keep reversing the changes every day. The Shaw reps don't seem overly qualified to help other than the standard topics. Has anyone else had this happen or have any recommendations?