At the beginning of this month I renewed my contract and now my download rates are very poor.

I am paying for 150 Mb/s, and I am topping about around 11-12. Before I renewed the contract my download rates were 4-5 times what they are now (I was never even close to 150).

I have tried resetting the modem. Below is a screen shot of the speed test. I have run several tests over the past few weeks and it is always the same as this.