Can't access CityTV Video app content - What is going on with the Shaw authentication inside the CityTV Video app?

The authentication sign-in for the CityTV Video app does not work after selecting Shaw Cable provider.  I have a valid Shaw ID that works in the Shaw website but when I try to authenticate in the CityTV Video app, it redirects to a Shaw login page but after entering my Shaw ID credentials it does not complete the authentication.  I have tried it multiple times with no success....