The cable guy came today to bring me a new gateway reciever, but now my"eye" won't work that the previous cable guy installed (because my reciever sita behind a cupboard door) so how do I fix this??
ok, thank you for the info. It sounds like the tech swapped it out for the wrong one.
sounds like you initially had the mp2150 before (white lcd showing the time with touch capacitive buttons) and they swapped it for a mp2000 (blue lcd with time and hard buttons).
the mp2000 does not support the remote eye, where as the mp2150 does. We would need to book a service call again to get it swapped out for the proper box.
the mp2150 just came out last month (about 3 weeks ago), so there may be some quirks to be hashed out in processes with replacements etc.
apologies for the inconvenience here.
a shaw-moderator can assist with this and should be in contact shortly.
Which Portal did you have installed? Does it have actual buttons on the front?
Yes the new one he put in does
just to clarify things, it sounds like you had another set top box before with a remote eye hooked up, and then had gateway installed which pairs with portals.
the tech installed an MP2000 (arris portal that has a blue LCD showing the time), correct?
let us know,
yes the tech previously installed a gateway portal with no buttons on the front and the lights were more of a grey colour. I had that portal for a week and the lights went out so shaw sent a new tech out to replace that portal he put in the portal with buttons in the front and a blue light he plugged my "eye" in but it does not seem to work with this new portal that was put in I was not home when he put the new (replaced) portal in
Good morning all, thanks for assisting with this.
wendelannie, sorry for the troubles there, please check in your Community Inbox at the top for a direct message from me.
Is it the MP2000 Portal? Or the MP2150?
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