I have just had gateway installed and found it to be very noisy (fan noise)...I had it re-moted to another room and it is still very obviously noisy...Do I have a defective unit or is this normal...George
The noise you are hearing is the internal hard drive of the Gateway system. It is normal to hear some noise coming from the unit but usually no louder than a computer fan.
If you are finding the fan is too noisy, we can have a technician come out to check the system to ensure it is not a defective unit. If they do find the fan is faulty, they can replace the unit for a new one, but this will result in your losing any saved recordings.
We do have a specialized forum for our Gateways. You are welcome to check out information, such as Code Releases, common trouble-shooting, as well as access to our Gateway specialists: https://community.shaw.ca/community/forums/tv-forum/shaw-gateway
The Gateway team can also be reached at 1-855-812-5090 (toll-free) if you would like to speak with someone directly.
Janet - Rep #4479
National eCare Department
Retrieving data ...