I have two regular phones (not cell phones). One I can walk out into the garden with, but not carry about town as it has to sit in a base to recharge. The other is stationary on the kitchen counter. Each phone has its red light showing, which means one of the phones is in use. I pick up each each phone and there is no sound at all. I unplugged (jacks and all) for each phone - plugged back in, and they still do not work. I repeated this. I E-mailed our neighbour and he says his phones are working. He E-mailed me saying he telephoned my number and received a voice saying...... "cannot be reached at this time". I filled in an E-mail request for help on the SHAW website and now have to wait three days ! for anyone to start paying attention. Can anyone help please ?