We just had our cable hooked up yesterday and there is no picture or sound just the guide shows up, wondering how to fix this?
Good evening butzz08
Most likely this can be resolved by simply unplugging the power to the box for 20 seconds but if that doesn't do the trick please let us know .
I have tried that and it didn't work
Okay, thank you butzz08 I have sent you a direct message to troubleshoot this further.
Please check your Community Inbox and reply back to us there.
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