I recently switched to a "smart" phone. I have always used simultaneous ring but now I can't phone my home number from my cell number without the call going immediately to my cell phone voicemail. What happened?
Good evening marianewbigging
It sounds like forwarding is enabled for your Shaw number. Please log in to your Phone Portal and ensure forwarding is disabled.
Let us know what you find.
Same issue. Rings twice and gets picked up by Telus mobility smartphone's voicemail.
Forwarding is Off. Simultaneous ring is On.
With the simultaneous ring option, you will actually want to turn off the voicemail feature on your cellphone when you make calls to your home number.
What happens is when you make a call from a number that is registered on the simultaneous ring feature, the cellphone will receive the ring-tone at the same time as the home phone. Unfortunately, any inbound calls to the cellphone will automatically be redirect to the voicemail. The best option is to have the cellphone ring busy, which then disconnects that device from simultaneous ring so the other lines will continue ringing.
You can also access your phone features through the Shaw Go Phone app and remove your cellphone number from the Simultaneous Ring setting before making any calls. You may want to try both options to see which is easier to access before making the calls home.
I hope this makes sense. If you still encounter issues, even after disabling the voicemail feature on your cell, please let us know.
Thank you. What I can't understand is that when I first got this new phone I could phone home with no problem - just like my previous phone - now there is this issue. I will try turning off voicemail prior.
Thanks, don't really need voicemail on the phone so I had Telus disable it completely.
Likely that was the change, Telus added Voicemail to your plan...
Yup.. ran a couple calls and no issues now. Thanks
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