The only way I can get my email program to work properly, as it had been until I updated McAfee last night, is to turn off real time scanning. Help please!!
A few questions so I can help.
1) What Windows Operating system are you running? (Vista, 7, 8)
2) What email program are you using? (Windows Mail, Outlook, Thunderbird)
3) Can you please check the version of McAfee that is currently installed...
I am using Windows 7. My email program is Incredimail. McAfee's Security Center version is 12.8.
Assuming you've restarted your machine, have you tried disabling just Email Attachments within the real-time scanning engine? This may narrow it down. When you launch the main window, click Real-Time Scanning, select Real-Time Scanning Settings, click Settings then take the check out of Email Attachments.
I have unchecked the Email Attachments setting as suggested. Now I will retry my email program and let you know what happens. (fingers crossed)
Nope, still freezes.
I just tested Incredimail 2.5 (with a shaw account) and McAfee 12.8 on one of our Windows 7 test machines... no issues seen.
To troubleshoot further, we would recommend to uninstall McAfee and reinstall.
Please uninstall McAfee using the McAfee Removal Tool found at http://shawcd.shawbiz.ca/. Once the uninstall is complete please reinstall. Here's an install guide to help if needed... https://community.shaw.ca/docs/DOC-1077
Let us know.
Thanks for the info. I reverted to the older McAfee version (before update) and it works again. I did a system restore to the day before. I will keep your instructional email in the event I update McAfee again soon.
I did, in fact, uninstall McAfee and reinstalled as you suggested. It seems I have the problem back again. BTW, I use Incredimail 2.0.
Can you check for updates to Incredimail? Our fresh download had us running what they showed as Incredimail 2.5, and we saw no issues with it and McAfee.
It says I have the latest version. I will go online to find this version you mention and see if that helps.
I did update to Incredimail 2.5 last evening. It is still freezing. ;(
I have this same problem! Have tried everything that was suggested inluding those in the forums for Incredimail & in McAfee - whenever I disable McAfee & when in safe mode, the problem with freezing is gone. I am convinced that McAfee is the culprit!
First here's some information I would like to share about Incredimail. To test the issue again (since there's been many updates to McAfee since November) I reinstalled Incredimail today, downloaded direct from www.incredimail.com. I was surprised with how much spyware and adware that they are trying to push with their install package. Here's 3 screenshots from their installer... trying to install Conduit Search Protect, AntiMalware Activeris & Websteroids.
While these aren't viruses, and may not be picked up by McAfee, they are highly unwanted programs that could monitor web activity (for marketing) and will cause many advertisement pop-ups during your browsing. I really can't recommend trusting this program, but that's your decision to make.
That said. After it was installed, and the unwanted extra programs were cleaned up using MalwareBytes, I did not see any performance issues when testing Incredimail with downloading emails (had an accountr full of 20+ emails pending, some with attachments). I will contact McAfee and see if they have any insight on what could be causing this problem for you.
Have you tried disabling the scanning of "Email Attachments" from the McAfee Real Time Scanning options? You can find this setting in McAfee at... Virus and Spyware Protection > Real Time Scanning > Settings > Scan These Attachments and Locations. It could be a workaround, but I wouldn't recommend it for long term. Will mention if you save the attachment first and then open it from the saved location, real time scanning will check it as you open the file... or you can right-click to scan the individual file once saved.
Hi - I never include any of the extras that can be installed with Incredimail. I also tried disabling the scanning of 'Email Attachments' (getting that hint from the McAfee forum) which hasn't helped. I've never had this problem with Incredimail before the latest updates from McAfee. Whenever I want to use Incredimail I have to turn off McAfee. I will run the Malware pgm again to make sure there is nothing else lurking, but other than that don't really know what to do. I've tried un-installing Incredimail & then re-installing it, as well as doing that with McAfee.
We will try to follow up as soon as we get a response from our contracts at McAfee to see if they have any recommendations. Will likely be Monday at the earliest.
What we should do is have one of our shaw-moderator collect your contact information and setup a formal Shaw Secure Callback regarding this issue incase we need to collect logs for McAfee to determine and resolve the issue.
OK - thank you. 1 other thing I didn't mention, is I'm using Firefox in case that's important to know.
I now have Incredimail working again. I did a restore back to Oct. 30th, & then got all the updates. The only problem now, is with McAfee, - the real-time scanning. I have to keep turning it on, & when I try to do a scan (either quick or full), I get an error saying 'An unexpected problem occurred during your scan'.
Glad to hear you have Incredimail working at this time. However, the system restore is very likely to cause issues with the McAfee. Especially with going back so far and since McAfee's software gone thru a few major version changes over that timeframe. I would recommend to uninstall and reinstall the product. Please use the McAfee Removal Tool found at http://shawcd.shawbiz.ca/. Then follow the instructions found here on the community... Installing Shaw Secure
Let us know if there's any issues with the re-install or after reinstalling.
Hi - am having a real problem with reinstalling. Should I call support?
What issues are you having with the reinstallation? Is it giving any particular messages, such as that there are other programs or previous versions of McAfee already installed?
At first it listed a problem with Malware so I uninstalled that & now I just get 'Installation Incomplete'. I've also run the McAfee Virtual Technician which I downloaded from the McAfee site, which found this:
Don't know what 'Service(s) not running is if that's important.
The Anti-SPAM service is not running,
Is it important? Not really
But really, no, I wouldn't worry about it
So, now how do I get McAfee install to work??
After that reported fixing an issue, will it install now?
Anti-Spam wouldn't be considered important since you are using an email client (incredimail) that McAfee Anti-Spam does not interact with. Incredimail uses it's own Anti-Spam filtering, albeit only available to their paid users.
However if it's still failing to re-install (after use of the McAfee Removal Tool) we would recommend having one of our shaw-moderator setup a Shaw Secure Callback for you. We can have a team member contact you directly to help with the reinstall problems.
I see that ss_phil has mentioned us in his post. I will send you a direct message so we can set-up a callback from a Shaw Secure team member.
Please check your Community Inbox when you have a moment and reply back to us there.
I replied to you & gave my address.
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