In the Forums index, HD Guide should refer to all equipment that Shaw use to provide HD. But you don't the same Guide fo all your HD equipment.
When you say your working on the "HD Guide Firmware Update", You should be including all HD Guides that you have on all Shaw TV equipment?
I see that you mention the DCX3200's, DCX3400's, DCX3510's, getting uupdates but there is never is mentioned that the HD Guide for the Gateway is being updated? Why is the Gateway never improved? Since Jan of 201, its never been upgraded.It seem like I have a poorer HD Guide then your lower end machines. They have more features. Why?
Your are selling the Shaw EXO-Gateway as the best in HD TV experience. So what gives?
Can we expect a better Shaw Gateway HD Guide, or improvements? When?