I have switched my gateway box with my HD box, and now neither are working, as well as my hd? if i put them back where they were they work.
The Portals require a different signal than the non-Portal terminals
However when you put a normal terminal where your Portal is, it should get signal...
That is where I would start though, put things back the way they were, see if it works again
They both work when put back on the Tv's they originally were on
As I said, the non-Portal should work in the Portal's location,
But the Portal will only work in the spots were there is to be a Portal.
On your HD box, what happens? Error messages? Black screen?
As kevinds mentioned, portals can only get their signal from an outlet that has been especially wired for the Gateway and portal. We would need to install a MoCA filter on that outlet.
If you would like to swap which outlet has a digital box vs portal, an installer would need to come out and install or remove those filters for you. If you're sure you would like to do this, have you contacted anyone for an appointment yet?
Retrieving data ...