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Customer non-service!

Question asked by bwwalker@shaw.ca on Nov 9, 2013
Latest reply on Nov 9, 2013 by shaw-brayden

Today was another frustrating day trying to connect with an agent.  (as an aside, we all know that Chat support is a weak second option for getting efficient help).  My frustration comes from the fact that there was no Call Back option and I was given the very vague information that the wait for an agent would be "more than an hour"...VAGUE!  What on earth does more than an hour mean.  It could mean an hour and 1 minute or it could mean 3 hours.  I was then put on hold wondering if my battery would run out.  There are so many problems with Shaw's method of corralling their customers as we wait, wait wait for service. In my opinion, the service is so poor that it is to the point of showing disrespect for customers.  Also, the "higher than expected call volume" excuse wore thin a long time ago.  Shaw expects the calls...it's just that they do not want to spend the money on serving us.

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