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IP address on realtime blacklist

Question asked by wendysl on Nov 10, 2013
Latest reply on Mar 13, 2014 by lorv

Hi,

Emails to a particular email address get bounced back as undeliverable.  Error message is as follows:

 

The following message to <xxxxxxx@ec.gc.ca> was undeliverable.

The reason for the problem:

  1. 5.1.0 - Unknown address error 554-'5.7.1 64.59.134.9: on real-time blacklist stj9d4lx6jgzlaudhr3k7ku29v2vecg.r.mail-abuse.com'

 

According to the recipient, the IP address is on several real-time blacklists:

SPAMCANNIBAL,CASA-CBL,SORBSSPAM,SORBSSPAMOLD,CASA-CBLLESS,CASA-CBLPLUS

 

I have tried using Shaw webmail and get a very similar message except the IP address is slightly different.

 

I have never sent spam.  How do we get the IP address off the blacklists?

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