My Shaw High Speed Internet on 2013-11-09 14:55
Hey there townpix! I'm very sorry to see that you're getting some poor speeds. That seems like some abnormally high ping times, and I'm unfamiliar with the speedtest site you're using, so I can't really tell what server that's based off of. Would you be able to try one of the following:
Please also make sure that you choose the server closest to you in order to get the most accurate results, and that you are wired in to your modem/router directly as opposed to being on wireless. If the results still come back as slow, we want to rule out anything on your network that could be affecting the speeds. This means making sure that no other computers on your network are downloading/uploading at a high speed. A common program that will skew the results of speed tests, and slow down your connection in general, are things like Bit Torrent clients if left open and minimized.
For more steps to try to get your connection up to speed, please check out the guide on our community found here. If there's anything else we can assist you with, please just let us know.
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