Shaw Gateway and other features go down frequently for hours at a time, so why are we charged a full monthly bill?
Sorry to hear you are having problems with your Gateway. When you say that it goes down, what exactly is it that is happening? If you are getting an error message, let us know what it is and we'll work to make sure this isn't happening going forward.
I believe at this point Savage was directing his question towards billing and not tech support. It would do you well to respect the question and your customers if you expect to keep them. Please forward his question to the billing department.
Hi foillonewolf ,
Thank you for your concerns and feedback. However, this thread is from almost 3 years ago (10-Nov-2013).
Please let us know if there's anything that we can directly help you with.
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