AnsweredAssumed Answered

Internet Disconnections in Richmond, BC

Question asked by spartox on Nov 11, 2013
Latest reply on Nov 15, 2013 by spartox

For the last 2 months, my internet frequently disconnects usually after dinner (around 8;30). This happens to all connected electronics in the house and lasts from 1 minute to 5 minutes(even when I connect the ethernet cable). It may not be noticeable when browsing, but is a big problem when playing online games. My modem is the Cisco DPC3825 btw. I have tried restarting and resetting the modem but it is still happening. Changing the channel helped but the disconnections still occur, although less frequently. I hope this problem gets resolved soon as I am starting to get irritated.