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E-mail Send/Receive Error

Question asked by dumore on Nov 13, 2013
Latest reply on Nov 16, 2013 by dumore

I'm trying to get my email working on a laptop running Windows 7. I'm using Outlook for email. All was working well until we put the laptop to  bed for several months. Now no emails. I've followed the troubleshooting suggestion from Shaw including reinstalling Outlook and setting up new email accounts as per Shaw's web instructions. Each time I get these messages:

 

- "Log onto incoming mail server (POP3): Cannot find the e-mail server. Verify the server information in you account properties."

 

-"Send test e-mail message: Cannot find the e-mail server. Verify the server information in you account properties."

 

I can access my email via Webmail, on my Iphone and my Imac.

 

Any suggestions as to what to try next?

 

Thanks,

Allan

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