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Cisco DPC3285 Lights Flashing - No internet

Question asked by fearrichy on Nov 13, 2013
Latest reply on Nov 13, 2013 by [shaw]heather

I have the same reoccurring problem as previously posted here.

 

https://community.shaw.ca/thread/9716

 

I've now included a video of my modem going through the light flashing process.

 

https://www.dropbox.com/s/j0janus5t04cn8l/20131113_160719.mp4

 

Last time, the problem seemingly resolved itself over the period of a day or two so I cancelled an appointment I made with the tech that was supposed to come take a look at it. Now because clearly this is an issue that is likely to come back in the future, I would like some answers or my modem replaced.

 

I'm hoping for a Shaw Moderator to drop by and check on my modem from their end again, and perhaps schedule a tech to drop by my house.

 

Thanks

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