AnsweredAssumed Answered

Money back for no service/outage?

Question asked by tyelin on Nov 13, 2013
Latest reply on Nov 14, 2013 by tyelin

I have been having problems with my Shaw internet on a regular basis.


My 25mbps plan is never over 17mbps, hard wired, with no other items connected.


Recently I have went to call in my complaints and heard the message. "We're aware and fixing it".


Since I have sacrificed many, many hours a month because "your fixing it", will I be receiving a DISCOUNT ON MY BILL FOR NO SERVICES RENDERRED. If I'm even one day late paying the interest kicks in, so for every one day no service I better be getting a discount on my next bill!