Why when my phone is busy do incoming callers get a message that my voicemail has been disabled? Why does the line not just ring busy??
Do you have voicemail service with us? Voicemail necessarily comes with Call Waiting, although you can turn either or both of them off at any point through the Phone Portal. Generally, this likely isn't a message you should expect to receive unless there was a problem with your Voicemail service on the backend though.
No I have home phone basic and no voicemail. The voicemail is on my home phone set.
So when I am on the phone, anyone who calls does not appear to get a busy signal, only a message that that this voicemail has been disabled, leading them to believe that we have cancelled our phone line. Why does the the caller not get a busy signal only so they know to phone back?
Try rebooting your phone terminal, which brand do you have? Arris or Shaw?
If you dial *98 from home, what prompt does it give you?
If you log into http://phone.shaw.ca does it allow you to turn it on/off?
If I dial *98 it tells me my voicemail is not activated. That is correct. I like to use the voicemail on my home phone set.
What I do not understand is why if I am on my phone, does it not just give a busy signal to incoming callers, rather than this disabled voicemail message.
Can the line not be directed to a busy signal instead of the message?
Hi cooperwl. I can certainly take a closer look into this for you. I'll send you a private message for your account details.
I had a similar problem. The help desk had to reset my account in order to get rid of the busy signal problem.
I am assuming that what they had to do because my user ID was changed.
Thanks to Shaw lance, my problem was fixed with a reset. Call techs or post if you have the same problem as Shaw does have an answer.
Hey cooperwl, I was happy to help!
I have the exact same issue. I have the same modem and have tried rebooting it with no change. Please work some magic. Thanks
Hi dwessely. What is magic? Sometimes I wonder how water falling over a dam can send electricity over little cables crisscrossing the continent to power on anything I plug into a little hole in my wall far away here in what some see as the wacky city of Vancouver. And then I lose myself in thinking how that is truly magical!
But back to reality...
I can take a look at your account for you and see what might be the issue. Please check your inbox in the top right corner.
Retrieving data ...