been getting lots of private calls that hang up as soon up pick it up how do I trace them?
Even if a call comes in from a blocked or a private number, if you dial *57 after you receive such a call, this will flag it in our system so that if the police or someone with a court order needs to review the call, they'll be able to get all available information on it (it really depends on what information was passed through us when the call was placed).
If you're receiving a lot of calls which are specifically shown as private name/number, then there is a feature we offer called Anonymous Call Blocking. Depending on your plan, you may already have this available. It would be an option (enable/disable) in our Phone Portal.
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