How long does a customer need to wait to have one question answered?
When Shaw is not providing the speed outlined in the plan you bill me for, and the wait time for a call back is 1+ hours and no one is available to answer a question via chat then what is a customer supposed to do?
We can't resolve issues ourselves in the dark!
I pay the bill, can I please have the agreed upon internet and customer service?
Hi there whocares,
Sorry to hear you've had some trouble reaching us. I'd be happy to help here, can you let me know what lights you're seeing on your modem currently? Any additional information you can provide, such as whether the connection you're using is wireless or hardwired, and whether you may have a router connected to the modem would be helpful as well.
We have a document with connectivity troubleshooting suggestions here as well Unable to Connect to the Internet.
Shaw has known about saturation in my neighbourhood since April and done nothing about it, and won't until 2014.
Locking forums so paying customers can't reach anyone at all when the phones and chat are busy is disrespectful and dismissive.
When paying customers take the time to create a profile, log in and all they see when they do a search for this issue is locked forums, you shouldn't be surprised they feel like their time as, yet again, completely disrespected. FIX the problems you know you have.
SHOCKED to discover that you so rudely locked my topic as I was typing.
Again, SHAMEFUL attempt to avoid responsibility.
Sorry you've gotten that impression, that's definitely not our intention as we want the Community to be a place you can come for support any time. Moderators reserve the right to lock threads to keep discussion focused and provide better support. We will always attempt to explain why a thread has been locked or otherwise moderated, but if for any reason this needs further explanation don't hesitate to reach out for further clarification as to why an action was taken.
From what I understand from you now, this may not be a case of being unable to connect to the internet but a case of experiencing ongoing slow speeds. As you indicate already speaking with us over an issue affecting your area I think it would be best to bring up your account details for a closer look into what may be affecting your speeds at this time. Hopefully I'll be able to provide more information on this. I'll be sending a direct message to your Community Inbox at the top, if you can reply back there I'd be happy to look into this futher.
DOes Shaw not have a valid phone number? I've been trying all evening as we can't connect to our network and the phone numbers aren't in service? The customer support number was busy and says now that it not in service. This has been going on for 2 days. No phone number and no customer service? Really?
Hi sharisse, I'm not sure what number you're dialing there but have you tried 1-888-472-2222? If you'd like to provide a description of your challenge or question here we'd be happy to help.
That's the number I'm dialing. It says not in service
Yup I'm having same troubles. Was on hold but then my net was working so I hung up only to realize it was down again. Tried to call back but number not in service. I'm guessing someone broke something major because my Sasktel cell internet is up and down too
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