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Guide appears but no content available - box reset was done - no success ...

Question asked by sgraymoir on Nov 14, 2013
Latest reply on Nov 14, 2013 by sgraymoir

I have 2 digital boxes. One is working perfectly, the other gives me the guide only but no picture or sound on any channel. This box was working fine for months, but just a few days ago, this problem appeared. I think Shaw needs to reset things for my box remotely. Can Shaw help me here?