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national geographic channel (ch 266)

Question asked by ashes452 on Nov 18, 2013
Latest reply on Nov 22, 2013 by shaw-colin

Wondering why the national geographic channel (NGWHD 266) is now only giving me audio and no longer video? I was just watching the channel the other night on my old PVR (silver box). Now all I see is a black screen and hear only audio. Similarly other channels do this cause the broadcast single is MPEG 4 and my new PVR (black box) is the only one in the house that can decode the single.

 

If the NGWHD channel has been switched over to the MPEG 4 broadcast single, forcing customers to buy the new shaw box - I will not be happy and will be writing a formal complaint to the CRTC. As I am paying for a bunch of channels and features that can only be seen on one PVR and not on my 2 old ones.

 

It would be greatly appreciated if you can tell me what's going on.

 

Thanks

A

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